Food & Beverage Captain

Job Overview

This role involves delivering food and beverage services to guests at the designated outlet while upholding the hospitality standards and values of Kempinski Hotels. The Food & Beverage Captain is responsible for ensuring guests have a memorable experience by providing courteous, professional, and efficient service that aligns with the hotel's DNA.

Key Responsibilities

• Recommend menu items, take orders, and serve food and drinks to customers.
• Respond to guest inquiries and fulfill requests courteously and promptly.
• Engage with guests to foster a loyal clientele.
• Monitor inventory, manage waste, and implement reduction strategies.
• Handle cashiering tasks and oversee the opening and closing of the outlet.
• Perform routine cleaning to maintain a tidy workstation.
• Adhere to food and beverage safety and hygiene standards.
• Lead the service team and serve as a role model.
• Ensure impeccable service quality according to department and hotel requirements.
• Understand and uphold the restaurant's concept, guiding team members in service, food, and beverage standards.
• Carry out additional duties as assigned.

Requirements

• Friendly, approachable, and confident with strong interpersonal abilities.
• Proficient in English communication.
• Minimum of one year experience in a comparable position in a restaurant or café setting.
• Familiarity with HACCP standards.
• Knowledge of health and safety regulations and practices.