Flagship Store Manager

Role Overview

We are seeking a seasoned Flagship Store Manager to lead a prestigious retail location in the heart of Wellington’s main business district. This leadership role demands full accountability for the store's commercial success, customer satisfaction, and team atmosphere. It requires a proactive, hands-on presence on the sales floor to set high standards that act as a model for the wider store network.

Key Responsibilities

• Take full responsibility for the store’s financial results, customer engagement, and workforce environment.
• Lead actively on the shop floor, establishing the performance benchmark for other stores.
• Ensure day-to-day excellence in trading, managing sales outcomes, profit margins, and operational quality.
• Collaborate closely with the Head of Retail and other retail leaders to maintain consistent store execution and foster continuous improvements.
• Inspire and guide team members in a dynamic, fast-moving setting emphasizing pace, energy, and reliability.

Candidate Profile

• Demonstrated history of consistently meeting or exceeding retail sales goals.
• Strong leadership skills with experience in coaching, developing, and managing teams within high-traffic retail environments.
• Commercially astute, comfortable with analyzing KPIs, conversion rates, margins, reporting data, and controlled discounting practices.
• Excellent communication abilities paired with genuine enthusiasm for building customer relationships and cultivating a positive team culture.
• Highly organized, resilient, adaptable, and capable of maintaining composure while operating under pressure.

Benefits and Opportunities

• Lead and shape a flagship store situated in Wellington’s premium CBD area with clear ownership and visibility.
• Opportunity to set the pace both as a top-performing sales leader and mentor, fostering a culture of excellence.
• Receive strong backing and collaboration from senior retail management, including frequent on-floor support.
• Work in an environment where high standards are recognized, and successes are transparent and rewarded.
• Engage in a fast-paced workplace ideal for motivated retail leaders who excel under accountability and thrive on results.

Additional Information

Applicants must be New Zealand citizens, residents, or have a valid work visa. Please withhold references at the application stage; these will be requested later during the recruitment process. For confidential inquiries, contact Rebecca Berney at 021 500 763, quoting Job ID:18206.

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