Customer Support Executive

About Mart2Global

Mart2Global is a platform specializing in IT services and digital marketing solutions, striving to deliver excellent client support and seamless project management.

Job Overview

The company is seeking a proactive and client-oriented Customer Support Executive to handle client communications concerning IT service and digital marketing projects. The professional will serve as a liaison between clients and internal departments to guarantee smooth project workflows and satisfactory client experiences.

Responsibilities

• Respond to client inquiries via phone, email, and WhatsApp.
• Collaborate closely with IT and Digital Marketing teams to gather project updates.
• Accurately capture and document client requirements.
• Provide clients with consistent updates on campaign and project performance.
• Manage new client onboarding processes.
• Monitor project schedules and ensure deadlines are met.
• Address and resolve client complaints professionally.
• Maintain up-to-date CRM entries and client databases.
• Follow up with clients to gather feedback and handle contract renewals.

Requirements

• Proficient communication skills in English and Hindi.
• Basic knowledge of digital marketing concepts including SEO, social media, and advertisements.
• Fundamental understanding of IT services such as websites, applications, and software.
• Strong ability to coordinate and follow up effectively.
• Familiarity with MS Excel or Google Sheets.
• Experience in client handling is preferred.

Preferred Qualities

• Excellent problem-solving capabilities.
• Aptitude for managing multiple clients simultaneously.

Educational Qualification

Open to candidates with any educational background.

Perks and Work Environment

• Supportive and friendly work setting.
• Opportunities for growth within IT and digital marketing domains.
• Structured training provided to enhance skills.