D

Customer Relationship Management Manager

Digital Waffle

Remote · Full Time

Be the first to apply

Experience
5+ yrs
Salary
EUR 55,000 – EUR 90,000 / year
Openings
1
Posted
1 jam yang lalu
Work mode
Work from home
Education
Bachelor's degree in Economics, Business, Game Design, or related field
Resume
Required to apply

Job description

About the Role

We are seeking a highly motivated CRM & Monetisation Manager to join a top German online games company, working primarily remotely with periodic visits to Hamburg every six weeks. This role focuses on advancing monetisation strategies for a leading Free-to-Play strategy game by implementing creative, data-driven player engagement tactics across various channels including in-game pop-ups, emails, and push notifications.

Key Responsibilities

You will be responsible for designing, executing, and evaluating monetisation initiatives such as targeted in-game offers. Your role also involves conducting A/B testing to assess performance, extracting actionable insights from data, and continuously refining approaches. Additionally, you will collaborate closely with cross-disciplinary teams—product managers, game designers, developers, and artists—to pioneer innovative CRM and monetisation strategies, including leveraging AI for campaign enhancement.

Required Qualifications and Skills

  • Minimum of 5 years professional experience in CRM, product management, or monetisation within the gaming sector.
  • Previous experience working for a gaming-related company.
  • Strong passion for online and mobile Free-to-Play strategy games with a thorough understanding of standard monetisation techniques.
  • Analytical mindset with proficient Excel capabilities and solid understanding of key performance indicators.
  • Creative aptitude for designing engaging player offers and communications.
  • Degree in Economics, Business, Game Design, or related field complemented by strong statistical knowledge.
  • Ability to work independently with a pragmatic, results-driven approach.
  • Fluent English communication skills.

Compensation and Benefits

  • Salary in the range of €55,000 to €90,000 annually, commensurate with experience.
  • Flexible work hours based on trust, alongside options for active breaks such as table tennis, gym access, and rooftop terrace usage.
  • Outstanding professional development and training programs.
  • 28 days of paid vacation with the possibility of taking a sabbatical.
  • Optional German language lessons provided.
  • Frequent team-building events to foster collaboration.

Work styles they’re looking for

Creativity Collaboration Independent Working Result-oriented Pragmatism
🤖
Online · instant AI help