Advice Centre Assistant Manager - Te Rapa

About the Role

ASB is committed to placing customers at the center of every decision. Our Personal Banking team is evolving by developing innovative, tailored, and convenient solutions that truly benefit our customers and the wider community.

We are seeking an Advice Centre Assistant Manager to become an integral part of our team at the Te Rapa Advice Centre in Hamilton, Waikato. This is a unique chance for someone passionate about leadership, staff growth, and delivering outstanding customer experiences to contribute to and promote a high-performing team environment.

This position is a full-time permanent role working 40 hours a week from Tuesday to Saturday, fully based at the Te Rapa Advice Centre.

Responsibilities

As the Assistant Manager reporting directly to the Advice Centre Manager, your role includes supporting leadership efforts and boosting the branch’s overall performance. You will lead, mentor, and develop Customer Specialists, help coordinate the delivery of ASB’s financial products and services, and ensure exceptional customer interactions consistently.

You will collaborate with the Advice Centre Manager to enhance team capability, maintain strong operational standards, and cultivate an inclusive, positive workspace where team members feel encouraged and supported. You will also be actively involved in managing daily branch functions and stepping in where needed.

Candidate Profile

Ideal candidates may already have experience leading teams or be seasoned banking professionals ready to advance into leadership. A passion for customer service, fostering growth in others, and achieving outstanding team results is essential.

You will be a caring people leader who maintains a genuine commitment to customers, colleagues, and the community. Your interpersonal skills will enable you to influence and coach effectively within a customer-centric culture.

Possessing courage, you confidently make informed decisions, provide clear guidance, and operate with resilience in a regulated environment. A proactive approach and collaborative spirit will define your work style.

Curious by nature, you constantly seek enhanced processes and support your colleagues in building their skills and confidence.

Key personal attributes include:

• Enthusiasm for assisting customers and nurturing staff development
• Strength in fostering trust and credibility across diverse teams
• Leading by example with a focus on promoting a positive team culture
• The ability to work with strong attention to detail in a regulated sector
• Experience in banking, customer service, coaching, leadership, or people development

Why Join Te Rapa?

Te Rapa Advice Centre is one of the busiest and most vibrant in the Waikato region, presenting a compelling opportunity to develop leadership skills, expand your banking knowledge, and make a meaningful impact on customers’ lives.

Whether you are an established manager or wish to step up into leadership, you will be supported by a dedicated leadership team focused on your development and success.

Benefits and Culture

Joining ASB's Advice Centre network offers real opportunities for career progression through various teams and locations. You will be part of a diverse and inclusive environment driven by shared values, working collaboratively to help New Zealanders achieve financial wellbeing.

• Competitive salary aligned with market rates
• Robust professional development programs and clear career pathways
• A supportive, collaborative, and enjoyable workplace atmosphere
• Access to a wide range of employee benefits