Account Representative

About Ingram Micro

Ingram Micro stands as a global leader in technology distribution, connecting nearly 90% of the world's population with cutting-edge products and services from technology manufacturers and cloud providers. Its AI-powered platform, Ingram Micro Xvantage™, delivers a consumer-like digital experience to business clients, alongside financing, tailored marketing, lifecycle management, and both pre- and post-sales technical support.

Role Overview

The Account Representative will be instrumental in boosting revenue and nurturing relationships with reseller and vendor partners within Ingram Micro. This role involves managing a portfolio of accounts, proactively spotting sales opportunities, and providing outstanding customer service through inbound and outbound communication. Collaboration with internal teams and vendors is essential to ensure customers receive the best solutions while meeting sales, margin, and activity goals. This position is a fixed-term contract lasting until August 31, 2027, covering an internal secondment.

Key Responsibilities

• Oversee and expand a portfolio of reseller customer accounts.
• Meet established monthly financial and sales targets including revenue and gross margin.
• Initiate outbound sales calls to create new opportunities and grow accounts.
• Handle inbound customer inquiries, prepare quotations, and process orders efficiently.
• Develop and sustain strong connections with customers, vendors, and internal stakeholders.
• Identify opportunities to cross-sell or upsell products within the portfolio.
• Participate in vendor campaigns and go-to-market strategies.
• Collect and relay market intelligence, customer feedback, and competitive data.
• Ensure prompt follow-up and resolution of customer issues.
• Maintain exceptional customer service standards and operational excellence.

Candidate Requirements

• Excellent communication, relationship-building, and phone sales abilities.
• Prior experience in sales, telesales, account management, or customer service roles.
• Demonstrated success in achieving or surpassing sales targets and KPIs.
• Strong attention to detail and organizational capabilities.
• Customer-centric attitude committed to service quality.
• Ability to establish credibility and influence stakeholders at various levels.
• Motivated, results-driven, and self-starting approach.
• Collaborative team player with solid teamwork skills.
• Experience in technology, IT, or distribution sectors is advantageous.

Benefits & Culture

At Ingram Micro, employee development is prioritised through access to a variety of training courses and LinkedIn Learning. The organisation offers diverse career pathways both nationally and internationally, empowering individuals to steer their professional growth. The company fosters a positive, collaborative environment that challenges conventional methods and continuously seeks to improve client and colleague experiences.

• Clear career advancement opportunities.
• Hybrid work environment promoting flexibility.
• Comprehensive training and professional growth support.
• Competitive salary packages.
• Staff purchase programs and an inclusive benefits scheme.

Equal Opportunity & Compliance

Ingram Micro is an equal opportunity employer and values diversity, ensuring fair consideration for all applicants regardless of race, gender, age, disability, or other protected characteristics. Employment offers depend on successful completion of required background checks.

Application Invitation

If you are driven to substantially contribute to revenue growth and enjoy relationship-building within the technology sector, consider applying for the Account Representative role and become part of a company shaping the future of the ICT industry.