Software Support Engineer

About the Company

Boost Technology is a global platform that partners with FMCG manufacturers and last-mile distribution networks throughout Africa. Its strategic collaborations include notable names like Unilever and Mastercard.

Role Overview

As a Software Support Engineer, you will serve as the essential link connecting the engineering team with on-the-ground operations across African countries. Your responsibilities will entail diagnosing technical challenges and delivering production-ready code improvements primarily using Python and SQL, ensuring a smooth operational experience for thousands of informal retail outlets. This role involves hands-on troubleshooting combined with collaboration across diverse cultures to facilitate digital modernization.

Why Join This Role?

• Collaborate closely with experienced founders and a skilled engineering team at a startup partnering with major global corporations.
• Contribute to a socially impactful mission by digitizing supply chains serving retailers in countries like Ghana, Nigeria, and South Africa who have traditionally lacked access to digital tools.
• Directly observe the impact of your code enhancements and QA efforts on the daily operations of last-mile distribution networks.

Key Responsibilities

• Identify, analyze, and resolve intricate technical problems by tracing root causes within the codebase and sharing best practices with distributed teams.
• Develop and deploy reliable code fixes, automated tests, and platform improvements using Python (Flask) and PostgreSQL to elevate user experience.
• Manage quality assurance and testing pipelines by creating automated test suites that minimize regressions and promote platform stability worldwide.

Ideal Candidate Profile

• Brings 2 to 3 years of experience in engineering, product, or technical support roles, preferably in dynamic startup environments.
• Has intermediate skills in Python (Flask) and SQL (PostgreSQL), alongside a strong eagerness to explore codebases and infrastructure hosted on AWS.
• Possesses excellent communication abilities to effectively translate technical details for diverse non-technical stakeholders across different cultures and time zones.

Additional Information

This position is recruited on behalf of clients via AI recruitment agents who match candidates to suitable roles based on skills and preferences. Some client roles may be anonymized for privacy reasons. The recruitment process involves AI assistants who support job seekers in finding and preparing for ideal positions with direct introductions when matched.