IT Technician

About Corrosion Service Company Limited

Established in 1950, Corrosion Service Company Limited (CSCL) is a pioneering entity in cathodic protection and corrosion engineering. Being an employee-owned organization, CSCL emphasizes innovation, sustainability, and prioritizing its workforce. The company undertakes challenging projects globally, focusing on safeguarding vital infrastructure while promoting environmental stewardship and community strength.

Role Overview and Responsibilities

The IT Technician role is essential for ensuring continuous availability and optimal performance of IT infrastructure, devices, and software within the organization. Reporting to the IT & Business Systems Manager and collaborating with the leadership team, the technician supports user IT requirements by addressing requests efficiently and coordinating with various business partners.

• Provide timely and accurate IT support in partnership with our Managed Service Provider (MSP) and business stakeholders, resolving computer and application issues.
• Install, configure, and maintain computer images across multiple hardware platforms while maintaining an updated inventory, including vendor contracts for services and hardware replacements.
• Support a variety of software applications, including Microsoft Office suite (Outlook, Word, Excel, PowerPoint), ERP systems, engineering tools, and other critical business applications.
• Configure, maintain, and troubleshoot application software, desktop operating systems, hardware devices, and peripherals.
• Manage and resolve tickets using a ticketing system in adherence to Service Level Agreements (SLAs), following up proactively with users on issue status and progress.
• Escalate tickets to second-level support when necessary without compromising resolution timelines.
• Set up and manage audio-visual equipment for meeting rooms as needed.
• Respond to ad-hoc requests from the management team and offer flexible working hours when required.

Additional Information

Employment is contingent upon successful completion of background verification checks. CSCL is dedicated to creating a diverse, inclusive, and accessible workplace. Accommodations can be provided during the recruitment process upon request. Only shortlisted candidates will be contacted.