- Experience
- 3+ yrs
- Salary
- CAD 22 – CAD 27 / hour
- Openings
- 1
- Posted
- 9 घंटे पहले
- Work mode
- In office
- Education
- High school diploma or GED plus one year post-secondary diploma
- Eligibility
- Applicants must meet the educational and experience qualifications noted, be fluent in English, and must be eligible for appointment as Commissioner of Oaths (over 19 years, Canadian citizenship, and clear background).
- Resume
- Required to apply
Where you'll work
Job description
About the Role
Service New Brunswick is actively looking to add a Customer Service Representative to their Hampton team. This permanent part-time position focuses on providing high-quality government services directly to the public in alignment with provincial policies and procedures. The role supports the organizational vision of enhancing service excellence by delivering innovative, value-driven public service experiences. Known for a people-first and inclusive workplace culture, the employer emphasizes flexibility, professional growth, and employee recognition. The organization is recognized as one of Atlantic Canada's top employers for 2026.
Key Duties and Responsibilities
- Assist clients with accessing a variety of government services in person.
- Verify accuracy of customer information following established guidelines.
- Process electronic forms, update records, and manage payment transactions.
- Handle cash transactions efficiently and ensure balances are accurate.
- Perform other related tasks as assigned to support service delivery.
Required Qualifications and Experience
Applicants must have completed high school or GED plus a one-year related post-secondary diploma and possess at least three years of customer service or equivalent experience. Equivalent combinations of education, training, and work experience may be considered. Proficiency in written and spoken English is mandatory, and candidates should clearly specify their language proficiency in the application.
Preferred Qualifications
- Experience handling complex computerized transactions is advantageous.
Operational Conditions
- Successful candidates must pass a criminal history check prior to appointment.
- Eligibility to be appointed as Commissioner of Oaths, requiring age over 19, Canadian citizenship, and a clean background.
- Willingness to work some weekday evenings and Saturday mornings.
- Ability to travel to other regional service centres, necessitating a valid New Brunswick driver's license and personal transportation.
Behavioral and Technical Competencies
- Demonstrated skills in analytical thinking, client service, commitment to learning, effective communication, results orientation, self-confidence, and teamwork.
- Proficiency in using office technologies, software applications, and records/information management systems.
Remuneration and Benefits
The hourly wage ranges from $22.41 to $27.19, governed by the Administrative Services Level 3 collective agreement. Updated wage rates and retroactive payments will be applied once new scales are effective. A comprehensive employee benefits plan and numerous developmental opportunities including mentoring, training, and leadership programs are provided.
Additional Information
The employer fosters a scent-reduced environment, values equal opportunity employment, and encourages candidates to apply using the designated online portal by August 14, 2026. Resumes should detail education and employment in chronological order, clearly indicating months and years, including part-time or full-time status. Applicants must mention competition number 17052 (R85-2026/27-299) in their applications.