Training Development Supervisor

Position Overview

The Training Development Supervisor is tasked with organizing, delivering, and monitoring both technical and non-technical training initiatives to boost employee skills and support company goals. This role manages the execution of the annual training schedule, oversees the Learning Management System (LMS) for learning records, and collaborates extensively with internal teams, external educators, and Mercedes-Benz training centers to ensure effective training aligned with manufacturer standards.

Key Responsibilities

• Plan and coordinate annual and quarterly training based on operational and business requirements.
• Arrange diverse training programs encompassing technical, leadership, compliance, onboarding, customer service, and soft skills.
• Handle all logistics, scheduling, communication, and learning materials for training sessions.
• Conduct internal training sessions and aid on-the-job training activities.
• Organize technical training for Mercedes-Benz Trucks, Vans, Buses, FUSO, and driver training whenever necessary.
• Support evaluation of training needs, skill gaps, and Individual Development Plans (IDPs).
• Manage the LMS including registration, record keeping, certifications, and compliance monitoring.
• Prepare detailed training schedules, reports, attendance logs, and feedback documentation.
• Collaborate with department heads, workshop supervisors, Mercedes-Benz Training Center Dubai, Daimler Global Training, EvoBus, and external providers.
• Assess the effectiveness of training programs through feedback and performance metrics, suggesting enhancements to training plans and processes.

Required Skills and Competencies

• Strong coordination skills in Learning & Development activities.
• Experience administering Learning Management Systems (LMS).
• Proficient in training planning, scheduling, and reporting.
• Skilled in Training Needs Analysis (TNA) and tracking competencies.
• Capable presentation and facilitation skills.
• Proficient with Microsoft Office suite.
• Knowledge of automotive technical training is preferred.
• Excellent planning, organizational, communication, and stakeholder engagement abilities.
• Coaching aptitude with problem-solving and analytical skills.
• Effective time management and attention to detail.
• Team-oriented mindset devoted to continuous improvement.

Minimum Qualifications

• Bachelor’s degree in Engineering, Education, Business Administration, or a related field.
• Between 4 to 6 years’ experience in Learning & Development, Training Coordination, or Technical Training roles.
• Proven track record in coordinating technical and behavioral training programs.
• Hands-on experience managing Learning Management Systems.
• Sound knowledge of adult learning principles and training administration.
• Previous experience in the automotive or commercial vehicle sector is an advantage.
• Train-the-Trainer certification is a plus.
• Strong communication, presentation, and organizational skills.
• Fluency in English is mandatory; Arabic language skills are a benefit.