Supply Chain Operations Associate

About Accenture

Accenture is a global leader in professional services, excelling across digital, cloud, and security areas. With extensive expertise spanning over 40 industries, the company offers Strategy and Consulting, Technology and Operations services, and Accenture Song, supported by the world's largest network of Advanced Technology and Intelligent Operations centers. Employing 784,000 people, Accenture operates in more than 120 countries, leveraging technology and creativity to drive value and shared success for clients, employees, shareholders, partners, and communities.

Role Overview

The Supply Chain Operations Associate will play a critical role in the Replenishment team by managing and updating vendor details within Blue Yonder/JDA systems through the Arrowstream application. This includes ensuring vendor setup information is precise and current, evaluating situations to make informed decisions on non-compliant loads, and selecting appropriate corrective actions. The role also involves processing drop shipments and service requests using Salesforce, assisting the Sales department in order fulfillment, and identifying process improvements to enhance operational efficiency.

Fulfillment in this context refers to the complete process of managing customer orders—ensuring products are correctly picked, packed, and delivered promptly. This encompasses inventory control, logistics coordination, and maintaining timely delivery to meet customer expectations. Additionally, the associate will support the design, implementation, and optimization of best practices across order management processes from order creation to fulfillment and financial settlement. This includes tasks like order prioritization, purchase order receipt, invoice reconciliation, inventory promise accuracy, provisioning services, and activation of billing, as well as managing distributed order systems for both online and physical networks.

Key Responsibilities

• Address routine challenges primarily by referencing established guidelines and precedents.
• Maintain active communication with team members and direct supervisors.
• Follow detailed to moderate instructions for daily work and receive specific guidance on new tasks.
• Make decisions affecting personal workflow within a clearly defined scope.
• Contribute independently as part of a larger team.
• Operate under a predetermined and focused set of responsibilities.
• Participate in rotational shifts as required.

Qualifications and Skills

• Graduation in any discipline.
• Experience ranging from 1 to 3 years.
• Strong oral and written communication abilities.
• Excellent analytical capabilities.
• Proficiency in professional communication via telephone, email, and video conferencing.
• Ability to maintain composure and meet urgent deadlines in high-pressure environments.
• High attention to detail with strong interpersonal skills and customer focus.
• Data-driven decision-making aptitude.
• Quick adaptability to new technologies.
• Experience with Blue Yonder-JDA, Procurement Application (Prism), and Arrowstream is highly preferred.
• Competency in Microsoft Office Suite including Outlook, Excel, PowerPoint, and Word.