Senior Sales Associate

About the Role

The Senior Sales Associate is tasked with delivering an exemplary customer experience at the store by upholding high-quality sales service standards for Lenskart's clientele. This role is crucial to boosting the store's revenue generation.

Key Responsibilities

• Welcome and assist every walk-in customer, guiding them to the clinic and encouraging free eye check-ups.
• Participate in stock inventory, maintain sales floor presentation, and carry out daily operations to ensure excellent customer shopping experiences.
• Utilize basic knowledge of the POS system to efficiently manage customer transactions.
• Prioritize customer satisfaction and take extra steps to resolve any issues customers encounter.
• Leverage insights from the optometrist and customers to suggest ideal product options, engaging customers effectively to convert interactions into sales.
• Identify unspoken customer needs by asking appropriate questions and tactfully timing product recommendations.
• Meet specific targets tied to sales volume, eye-test conversions, and product returns, rigorously adhering to all operating procedures.
• Coordinate post-sale activities such as product pickup communication with customers, verify the fitted lenses' accuracy before delivery, and manage return reasons to minimize return rates.
• Maintain store hygiene standards by regularly cleaning displays, frames, instruments, and equipment.
• Safeguard Lenskart property by preventing stock shortages or damages and ensuring all equipment is secure.

Working Conditions

The position involves working six days a week with rotational off days and shifts according to business needs. There are no night shifts.

Training

Successful candidates must complete a mandatory one-month offline training program at a designated Lenskart Academy as part of onboarding.

Who Can Apply

Applicants must have at least one year of relevant experience and be residents of Mumbai.

Other Important Information

• Health insurance is provided as a benefit.
• Applicants should possess retail sales experience, excellent relationship-building skills, the ability to recognize customer needs, clear communication abilities, adaptability, task ownership, and multitasking capabilities.

About the Company

Lenskart.com is India's fastest-growing eyewear brand, dedicated to improving vision across the country. The company offers prescription glasses, branded contact lenses, and sunglasses tailored to customer prescriptions. Supported by major investors such as IDG Ventures, Unilazer Ventures, and TPG Capital, Lenskart continues to expand its services extensively.