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Overview

Join Securitas Ireland as a STARS Lead Officer, playing a critical role in safeguarding a prestigious client’s premises by delivering exceptional security and customer service. This full-time position based in Dublin involves managing front of house security operations with professionalism and vigilance.

Role and Responsibilities

Lead and supervise the front of house security team, ensuring strict adherence to company policies and procedures.
Verify that all staff are correctly uniformed and equipped each day for their duties.
Provide thorough training, identify skill gaps, and organize supplemental training for team members.
Delegate tasks under management guidance and ensure their thorough completion.
Respond promptly to all incidents and maintain accurate reporting.
Manage security equipment usage, monitor functionality, and report any defects as per policy.
Offer ongoing support and guidance to the security personnel.
Handle initial responses to security incidents, complaints, and concerns, escalating as necessary.
Assist in developing and implementing service delivery plans.
Promote a positive image of both Securitas and the client, embodying core values consistently.
Maintain and update all security-related documentation including procedures, manuals, logs, and checklists.
Provide administrative assistance including report compilation and meeting documentation.
Work independently when necessary, supporting decision-making with accurate information.
Foster team member upskilling and assist management with various requests.

Qualifications and Experience

Minimum of high school education or equivalent; professional experience may substitute educational requirements.
At least five years of frontline security, customer service, military, or law enforcement experience pertinent to front of house operations.
Preferred: Completion of Securitas STARS front of house training.
Preferred: Three years of supervisory experience in security operations or related areas.
Preferred: Experience responding to security-related audits.

Skills and Competencies

Strong leadership demonstrating initiative and team motivation.
Excellent interpersonal skills with a polite, professional demeanor.
Effective communication skills in English, both written and spoken.
Proficiency with Microsoft Office and general computer literacy.
Ability to remain composed and professional under stress.
Strong customer service focus and ability to collaborate across diverse groups.
Rapid adaptability to meet client needs, sometimes on short notice.

Working Conditions

Autonomous work with occasional high-pressure situations.
Physical demands include occasional lifting up to 25 pounds and various movement activities.
May require use of protective equipment and exposure to various environmental conditions.
Flexibility to work extended hours as operational needs dictate.
Handle confidential and sensitive information appropriately.

Compensation and Benefits

Annual salary of €47,000.
Standard 36-hour workweek with possibility of up to 48 hours.
Comprehensive benefits including pension contributions, discounted private healthcare, maternity leave top-up, employee assistance program, bicycle to work scheme, and various discounts.
Opportunities for career growth and industry-recognized training.
Employee referral incentives and internal recognition programs.
Statutory sick pay and overtime as regulated.

About Securitas

Securitas values integrity, vigilance, and helpfulness. By joining, you contribute to a safer environment while gaining development and support from a global leader in security services. Securitas is committed to equal opportunities. PSA Licence Number: 00352.

Security Supervisor (STARS Lead)

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