Relationship Manager - Private Banking Group

Role Overview

This position as a Relationship Manager in the Private Banking Group focuses on driving business growth according to the bank's strategic goals while delivering superior customer service through wealth management practices.

Core Responsibilities

• Achieve established TPP and banking targets set at 55, 75, and 100 Lakhs.
• Meet individual Private Banking Group targets with a 40% focus on TPP.
• Attain absolute targets measured by performance against objectives.
• Fulfill banking-related targets concentrating on defined income benchmarks, ensuring product penetration within the base (10%).
• Meet customer profitability goals: achieve a minimum Rs 100,000 revenue from 75% of individual client base; applicable for both RM and Senior RM involving team performance (10%).
• Drive AUM growth by 10% within personal client portfolio, extending to team metrics for Senior RM (10%).
• Secure client acquisition objectives as per leadership directives, including onboarding new clients and converting existing bank customers to Private Banking services (10%).
• Maintain robust Customer Relationship Management by updating CRM promptly according to desk policies and ensuring adherence to client interaction protocols (10%).
• Provide client-centric solutions by delivering benchmark products aligned with client needs and collecting feedback on offerings (10%).
• Continuously update knowledge on industry trends and functional expertise.
• Lead, mentor, and build strong relationships within the team setting positive work standards.
• Exhibit research proficiency, especially in equity and allied segments.
• Emphasize result-oriented work with goal setting and strategic planning aligned to desk objectives.
• Ensure CRM entries for client solutions and product mix are completed within prescribed timelines.

Educational and Professional Qualifications

• Graduate or Postgraduate degree in Marketing or Finance.
• Certifications such as AMFI, IRDA are required; NCFM certification is advantageous.

Key Skills and Competencies

• Strong sales and influencing capabilities.
• In-depth knowledge of banking products and processes.
• Excellent relationship management with ability to plan and organize effectively.
• Superior communication skills.

Major Collaborators

• Customers
• Branch Banking Team
• Operations
• Product Team
• Treasury
• Insurance and Mutual Fund representatives including HLIC, CAM, MF Fund Houses, and HSL personnel.