Payment Officer

About Paysera

Paysera is an innovative fintech financial institution dedicated to delivering swift, accessible, and cost-effective financial services around the globe. The company specializes in advanced payment solutions that simplify daily financial transactions for both individuals and businesses. Emphasizing reliability, security, and an intuitive digital user experience, Paysera supports the evolving needs of modern finance. Team members join a diverse international environment with opportunities to engage with a variety of clients and expand their professional skills in the fintech industry.

Role Overview

The Payment Officer position is a full-time, on-site role located in Pristina. The primary responsibility involves processing and overseeing daily payment transactions, ensuring their accuracy, adherence to regulations, and punctual completion. This role addresses customer inquiries regarding payments, aids in resolving issues, and collaborates with internal departments to maintain smooth and efficient payment operations. Key tasks include reviewing payment documentation, verifying financial information, and supporting the generation of payment-related reports. Additionally, the Payment Officer plays a part in refining payment procedures and upholding superior customer service standards.

Qualifications and Skills

• Strong interpersonal and customer service skills to effectively communicate with clients and team members.
• Analytical abilities supported by a background in finance to assess transactions, detect inconsistencies, and ensure precision.
• Clear, professional communication skills for managing inquiries, preparing documents, and coordinating with various stakeholders.
• Beneficial experience in payments, banking, or fintech operations.
• High attention to detail, dependability, and discretion when handling sensitive data.
• Familiarity with common office and financial software tools is advantageous.
• Preferred educational background in Finance, Economics, Business, or related disciplines.
• Knowledge of payment compliance and regulatory requirements is an asset.