Marketing Professional

About the Company

Our academy is certified and specializes in technical continuing education. Currently, our team consists solely of technicians, and we are seeking a professional to manage daily office operations efficiently with strong organizational skills. This role offers the unique opportunity to actively contribute to shaping and decision-making within the organization.

Key Responsibilities

• Handling incoming customer calls on our further education hotline, providing initial information on our course and seminar offerings.
• Conducting in-person consultations and concluding participant contracts with individual clients for our continuing education programs.
• Providing advice and support during further education fairs.
• Scheduling consultation appointments between prospects and the internal team of instructors.
• Generating statistical reports.
• Collaborating closely with other departments.
• Updating the website and developing new course offerings.
• Serving as a point of contact and coordinator for various projects.

Candidate Profile

• Enjoyment in engaging conversations and direct customer interaction.
• Experience in both telephone-based and face-to-face customer counseling.
• Preferably familiar with skilled trades and experienced in advising technicians and business professionals.
• Ideal candidates possess knowledge of the continuing education landscape in Hamburg and understand funding criteria for education under SBG II / III.
• Strong computer skills.
• Quick learner with a high motivation for self-driven work.
• Ability to convert prospects into customers through persuasive communication.
• Customer and service-oriented mindset coupled with a positive demeanor.
• Efficient and independent work style.
• Excellent teamwork, communication skills, and confident, friendly presence.
• Organizational talent who maintains overview even in challenging situations.
• Experience initiating and successfully implementing process optimization projects.
• Preferably some experience working with SAP.

Benefits

• Positive work culture.
• Structured leadership and employee development programs.
• Performance-based compensation.
• Opportunities for career advancement.
• Professional support in difficult professional and personal circumstances.
• Family-friendly employer.
• Flexible working hours.
• HVV Profi-Card for commuting benefits.