Limousine Ambassador (Coordinator)

About the Role

Join Marina Bay Sands as a Limousine Ambassador, taking your passion to a professional level with a dedicated team. This role requires coordinating and dispatching limousine services while ensuring impeccable customer service and operational excellence.

Key Responsibilities

• Manage limousine dispatch by assigning jobs to drivers using the Limousine Dispatch System (LDS) following Standard Operating Procedures.
• Verify guest bookings for accuracy and accommodate special requests before dispatch.
• Allocate vehicles suitably for on-demand requests and monitor drivers' activities throughout their shifts.
• Forecast daily vehicle requirements and regulate outsourced fleets based on operational needs.
• Prepare and update daily operational reports and coordinate limousine booking inquiries via phone and email.
• Process guest limousine charges accurately through the Point of Sale (POS) system and ensure jobs are correctly posted in the booking system.
• Liaise with external vendors for additional transport services such as coach and airport meet & greet arrangements.
• Perform administrative tasks including filing reports and assist with ad hoc duties assigned by management.
• Comply strictly with company policies, procedures, and compliance standards throughout all duties.

Qualifications & Experience

• Certificate in Hospitality Operations or a related qualification is preferred.
• Experience in hotel operations or the hospitality industry is advantageous.
• Background in customer service or a related role is beneficial.

Required Skills & Attributes

• Customer-service focused with strong teamwork abilities.
• Proficient in spoken English; additional language skills are a plus.
• Comfortable using IT applications such as Microsoft Word, Excel, and Google Maps.
• Possess a pleasant personality coupled with excellent listening skills.
• Capable of working independently and multitasking effectively under pressure.
• Well-versed in Singapore geography including major roads, hotels, attractions, entertainment, dining venues, residential areas, and transport terminals.
• Flexible to work various shifts, including mornings, afternoons, and public holidays.

Company Commitment

Marina Bay Sands emphasizes diversity, equity, and inclusion, offering equal opportunities as it grows talent in Singapore. Employees are expected to uphold company ethics, conduct, and policies at all times.