Junior Commerce System Operation Engineer

Job Overview

We seek a Junior Commerce System Operation Engineer to provide daily operational support for e-Commerce and post-sales business systems, ensuring their smooth and continuous functioning.

Key Responsibilities

• Manage daily operations to maintain seamless running of e-Commerce and post-sales platforms.
• Identify, analyze, and independently resolve system issues related to business processes.
• Collaborate with engineering teams across various departments to develop effective solutions.
• Use IT service management tools to create, monitor, and close incidents or problems linked to business systems.
• Compile reports and analyze operational data periodically to support ongoing system improvements.
• Establish and maintain a knowledge database along with technical support documentation updates.

Qualifications & Requirements

• Possess a bachelor's degree in Computer Engineering, Computer Science, or a related field.
• Proficiency in SQL is essential; basic programming skills are strongly favored.
• Demonstrate rapid learning ability and deliver high-quality results as a trainee.
• Exhibit proactive attitude with enthusiasm for staying current on industry developments.
• Effectively communicate with multiple teams to troubleshoot IT-related issues.
• A collaborative mindset with a willingness to work in diverse multidisciplinary teams.