Junior Admin Executive (Sales Support)

Overview

ExcelR is seeking a Junior Admin Executive specialized in Sales Support to manage the initial line of operational requests generated by Inside Sales Managers. This role demands logical processing, responsibility for CRM data handling, and acting as a reliable point of contact for a dynamic sales team.

Key Responsibilities

• Continuously monitor the Reference Group channel during working hours to acknowledge every new request promptly.
• Classify incoming requests according to established triage rules and either resolve them directly within Salesforce or direct them to the appropriate team member efficiently.
• Independently access Salesforce to verify lead or student records, confirm statuses, and implement authorized modifications.
• Maintain detailed logs documenting each request’s category, assigned owner, turnaround time, and result for transparency and reporting purposes.
• Urgently escalate critical problems such as telephony or call-system failures without delay.
• Identify patterns of frequent or numerous requests and report these to Sales Operations to explore automation opportunities.
• Assist with on-demand data extraction and reporting from CRM as requested by regional managers.
• Ensure a disciplined approach with no duplicated actions, unnecessary communication loops, and effective prioritization when handling multiple concurrent requests.

Candidate Profile

• Entry-level candidates with 0 to 1 year of experience; graduates from any discipline welcome; a background in Commerce or Business is advantageous but not mandatory.
• Motivated to learn Salesforce in depth; prior CRM experience is beneficial but not essential.
• Strong written communication skills, as communication predominantly occurs over email and WhatsApp.
• Logical and structured thinker capable of consistently applying rule-based processes even under workload pressure.
• Familiarity with spreadsheet tools such as MS Excel or Google Sheets.
• Maintains calm and patience when managing repeated or unclear queries from busy sales personnel.
• Demonstrates high ownership, meticulousness, and independence once properly trained.