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Overview

Royal London Ireland is seeking a skilled IT Support Analyst to join their Application Services team based in Dublin with a hybrid working model. This role focuses on providing expert application support across business-critical systems, ensuring performance, stability, and continuous enhancement. The analyst will work collaboratively with different business and technology teams to resolve technical issues and improve service delivery.

Key Responsibilities

Deliver advanced technical support for essential business applications.
Investigate, diagnose, and resolve incidents and technical problems efficiently.
Monitor application performance to maintain service reliability.
Engage with Operations teams to understand system usage and business workflows.
Develop a comprehensive knowledge of application features, data flow, and integrations.
Maintain up-to-date support documentation, issue logs, and knowledge bases.
Gain insight into application architecture, cloud environments (with emphasis on Azure), and data integrations.
Collaborate with infrastructure and platform teams to troubleshoot issues.
Provide support for SQL-based investigations, validations, and problem-solving.
Assist with environment-level changes and initiatives to enhance technology capabilities.
Identify and address root causes of repeated problems to implement durable solutions.
Support production releases, operational readiness activities, and project delivery.
Promote improvements in support processes and service management.

Candidate Profile

Experience in application or systems support or technical operations roles.
Strong proficiency with SQL and data investigation techniques.
Familiarity with cloud technologies, especially Microsoft Azure.
Ability to troubleshoot across multiple layers including application, database, and infrastructure.
Analytical thinker with a methodical approach to problem-solving.
High attention to detail and dedication to resolving issues thoroughly.
Excellent communication skills with the capability to liaise with both technical teams and business stakeholders.

What the Company Offers

Exposure to vital business applications and diverse technology ecosystems including Azure platforms.
Opportunities for continuous professional development and learning.
A supportive, inclusive, and collaborative team environment.
Career advancement prospects within Application Services, Technology, and Business Analysis areas.

About Royal London Ireland

Located at St Stephen’s Green in Dublin, Royal London Ireland is a fully owned subsidiary of the UK's largest mutual life, pensions, and investment company. Committed to excellent customer service and mutual values, the firm provides protection products across Ireland through financial brokers. The company promotes inclusivity and openness to candidates from varied backgrounds, including those returning from career breaks or switching sectors, and also supports flexible work options.

Employees benefit from comprehensive workplace advantages including 28 days annual leave plus bank holidays, a pension scheme matching up to 14%, and private medical insurance. The workplace culture is grounded in values of empowerment, trustworthiness, collaboration, and achievement, fostering an environment where all individuals feel valued and included.

Inclusion and Diversity

Royal London Ireland celebrates diverse backgrounds and perspectives, fostering an environment respectful of all cultures and experiences, reinforcing the company's commitment to inclusion and belonging.

IT Support Analyst - Protection

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