Customer Success Manager (m/f/d)

Role Overview

Join Mondia as a Customer Success Manager on a one-year fixed-term contract providing maternity/parental leave cover, with potential for extension to a permanent position based on company needs and your performance. This role involves managing key commercial operations for customers and collaborating with multiple internal teams in a dynamic, international setting.

Key Responsibilities

• Drive revenue growth through customer acquisition, campaign implementation, and regular performance assessments
• Maintain high customer satisfaction by engaging frequently with assigned accounts and coordinating with relevant internal teams to address pending issues
• Develop and nurture strong client relationships by understanding needs, managing expectations, and ensuring standards of excellence
• Work closely alongside Key Account Managers, Project Managers, and departments such as Delivery, Marketing, Product Management, and Content
• Produce and interpret reports focusing on key performance indicators, including acquisition and engagement campaign results
• Lead internal User Acceptance Testing (UAT) to verify product quality and features
• Analyze and help implement customer requirements collaborating with cross-functional teams

Required Qualifications and Skills

• Bachelor’s degree in Business Administration, Marketing, or related discipline with a minimum of three years’ experience in Product Management, Telecommunications, or Digital Media
• Experience working with digital products/services within ICT, especially focusing on mobile and digital solutions
• Excellent communication skills with a strong customer-centric approach
• Advanced analytical and problem-solving abilities
• Proficient in Microsoft Office Suite (Word, PowerPoint, Outlook, Excel)
• Fluent in German and English, both written and spoken

Company Culture and Benefits

Mondia embraces cultural diversity and values open-mindedness, teamwork, and a positive attitude toward change. This role is ideal for candidates who thrive in a fast-paced environment and are motivated to create impactful outcomes.

Benefits include a hybrid work model allowing 13 work-from-home days quarterly, company bonuses, transportation pass and bicycle leasing options, a budget for learning and development, a company pension plan, and opportunities for global mobility.