Shwonia Bennett

About

Dedicated professional with experience in customer service, sales, quality analysis, and team management within the BPO industry. Strong interpersonal, leadership, and communication skills with a focus on driving team performance and customer satisfaction.

Experience

• Team Manager
  Iterum Connections
• Sales Expert / Supervisor
  Centerfield Jamaica
• Customer Care Representative
  IBEX Global
• Auto Assessor Receptionist
• Quality Analyst
  Optimum Jamaica

Education

• High School
  Holy Trinity High School
  2008 – 2013
• Qualification
  St. Aloysius Primary School
  2001 – 2008
• Qualification
  Pen-Tab Basic School
  1999 – 2001
• Certified Commis Chef
  HEART Trust/NTA LEAP Centre

Skills

• Communication
• Decision making
• Leadership
• Problem Solving
• Interpersonal skills
• Sales
• Team Management
• Customer Service
• Quality Analysis

Courses & certifications

• Certified Commis Chef · HEART Trust/NTA LEAP Centre

🗣️ Languages

• english · Basic

🏆 Achievements & awards

• President of Key Club
• Most Punctual Employee

  Awarded certificate.

• Certified Commis Chef

🎯 Hobbies & interests

• Community service
• Reading
• Socializing
• Internet surfing
• Netball