Third Party Collections Specialist

About Unifin Inc

Unifin Inc operates as a Business Process Outsourcing (BPO) firm with presence across North America, Latin America, and the Asia Pacific regions. The organization prides itself on a diverse and exceptional workforce.

Role Overview

The role of Third Party Collections Specialist involves reaching out to customers to recover overdue payments. This requires tact and professionalism to maintain strong relationships while ensuring payments are made promptly.

Key Responsibilities and Requirements

• Minimum of nine months’ experience in BPO collections, specifically handling international accounts.
• Proficiency in using auto-dialer tools for efficient outreach.
• Demonstrable expertise in account management and customer handling.
• Knowledge of relevant collection laws and regulations.
• Strong verbal and written communication abilities, accompanied by excellent customer service skills.

Technical and Home Office Requirements

• Operating system: Windows 11 or later.
• Processor: At least Intel Core i5 9th Generation or better, 2.0 GHz 64-bit.
• Memory: Minimum 8 GB RAM.
• Storage: At least 80 GB of free disk space.
• Hardware: One available USB port and noise-canceling USB headset (headphones & microphone combined).
• Internet: Wired cable or fiber-optic connection only (no DSL, satellite, or wireless); minimum download and upload speeds of 75 Mbps; must be physically connected to the workstation.

Company Culture and Growth

Unifin values talent development through mentoring and merit-based promotions, recognizing top performers and offering growth opportunities. Employees are considered vital to the company’s collective success.