Technical Support Operations Specialist

About EPOS

EPOS is a leading provider of Point-of-Sale (POS) digital solutions, backed by Ant International, a global pioneer in digital payments, digitization, and fintech services. EPOS acts as the central hub of Ant International's global merchant payment platform, Antom, delivering integrated online-to-offline digital, payment, and banking solutions to support the growth of SMEs worldwide. The company has an expanding presence throughout Southeast Asia.

Role Overview

We are seeking a proactive Technical Specialist to join our Operations team to facilitate both internal office functions and external technical deployments. This dynamic role involves hands-on participation in POS system rollouts, network troubleshooting, and supporting our overseas intern technician team, ensuring seamless technical operations and serving as a liaison between interns and customers.

Key Responsibilities

• Conduct deployment and rollout of POS systems and related technical projects.
• Diagnose and resolve on-site technical issues, including basic hardware and network troubleshooting.
• Manage IP configurations, hardware installations, and ensure proper handover of deployed systems to clients.
• Offer client assistance during deployments and escalate complex issues as necessary.
• Oversee and mentor intern technicians during their daily job activities.
• Serve as the intern team’s representative for client communication, addressing service concerns and maintaining clarity.
• Keep detailed documentation and report on deployment or support related challenges.
• Support internal office technical maintenance and related tasks.
• Handle procurement of tools and office supplies needed for team operations.
• Contribute to wider operations projects and suggest improvements to workflows and processes.