Senior Academic Counsellor

About Infinity Learn

Infinity Learn, powered by Sri Chaitanya, stands as a premier EdTech platform in India, merging innovative technology with the long-standing academic reputation of Sri Chaitanya. It offers tailored online education for students from Grades 1 through 12 and aspirants targeting JEE, NEET, Olympiads, Foundations, and other competitive exams. The platform features live interactive sessions, AI-driven learning tools, adaptive practice options, personalized mentorship, and extensive study materials to support academic excellence.

Role Overview

The Senior Academic Counsellor position is a full-time, on-site role located in Lucknow, Uttar Pradesh. The incumbent will serve as a pivotal advisor to students and parents, aiding them in selecting academic paths that best align with students' educational ambitions and career goals.

Key Duties and Responsibilities

• Conduct personalized counselling sessions with students and parents to understand educational backgrounds and objectives.
• Recommend suitable Infinite Learn courses tailored to individual learning needs.
• Support families through the entire admissions process to facilitate smooth enrollment.
• Collaborate effectively with sales, academic, and student success teams to ensure a cohesive enrollment and post-enrollment experience.
• Maintain accurate and up-to-date records in CRM systems and follow up diligently with prospective students.
• Meet set enrollment targets while resolving any queries from parents promptly.
• Continuously improve the counselling experience by incorporating feedback and best practices.

Required Qualifications and Skills

• Extensive experience in academic counselling, educational consulting, or EdTech sales is essential.
• Capable of accurately assessing student goals and recommending appropriate programs.
• Exceptional communication skills, both verbal and written, combined with strong presentation capabilities.
• Prior experience counselling for K–12, JEE, NEET, Foundation, or competitive examinations is highly advantageous.
• Proven record of achieving admissions or enrollment targets in a performance-driven setting.
• Strong interpersonal abilities characterized by empathy, active listening, and a learner-centered approach.
• Competence in managing multiple counselling sessions efficiently, CRM record maintenance, and delivering superior customer service.
• Proficiency in CRM platforms, Microsoft Excel, Google Workspace, and virtual communication tools.
• Possession of a bachelor's degree in any field; experience within the EdTech sector adds value.

Work Location

This role requires on-site presence at the Lucknow, Uttar Pradesh office.