Patient Advocate Level I

Position Overview

The Patient Advocate plays a crucial role in maintaining client loyalty and generating referrals by offering clear, efficient, and valuable assistance to all callers. They act as a communication bridge with Adjusters and Nurse Case Managers to ensure an exceptional patient experience. Their role demands empathy, positivity, and a team-oriented mindset to meet business goals.

Key Responsibilities

• Initiate outbound calls to arrange patient appointments promptly, ensuring adherence to both internal and external performance metrics.
• Comprehend and adhere to MedRisk's interdepartmental policies and procedures.
• Achieve department objectives related to quality and productivity of work.
• Undertake special assignments or projects as delegated by supervisors.
• Deliver outstanding customer service to every caller.
• Investigate cases requiring additional information to facilitate patient scheduling for initial evaluations.

Required Qualifications and Skills

• Preferably hold a Bachelor's degree.
• Exemplary verbal and written communication abilities.
• Self-driven with a strong work ethic.
• Capable of multitasking efficiently in a fast-paced environment and working independently.
• Attention to detail coupled with effective time management and organizational skills.
• Strong critical thinking capabilities.
• Proficient in Microsoft Word, Excel, and Outlook.
• Accurate data entry skills.