Omnichannel Trainee

About the Role

CELINE, a distinguished French house specializing in luxury leather goods and haute couture, renowned for its elegant and timeless collections, seeks dedicated individuals to join as Omnichannel Trainees. The role offers an opportunity to engage in a dynamic and creative environment aimed at enhancing CELINE’s ambition of becoming an iconic luxury brand worldwide.

Work Environment and Responsibilities

• Gain in-depth understanding of Omnichannel Order Flow procedures and their intersection with merchandising and supply chain to optimize client experiences both in-store and online.
• Collaborate closely with the warehouse team to ensure prompt transfer and order fulfillment, including daily order reporting and follow-ups.
• Identify and troubleshoot order-related issues by raising IT support tickets concerning export processes, address validation, and similar ad hoc matters.
• Maintain effective communication with store teams to guarantee timely transfer fulfillment to the warehouse.
• Provide assistance to the Customer Service Center (CSC) team by updating order statuses, managing cancellations, tracking UPS shipments, handling return-to-sender cases, and monitoring returns.
• Support the client delivery cycle through tracking and problem resolution efforts.
• Conduct analyses and generate reports on fulfillment improvements and objectives based on inventory levels and fulfillment ratios.
• Work alongside the ecommerce growth manager to enhance inventory optimization within stock locations.
• Help uphold packaging standards to ensure consistent client experience presentation.
• Contribute to various ad hoc Omni Team initiatives and projects as needed.

Candidate Requirements

• Currently enrolled as an undergraduate at a college or university, capable of working full-time hours, or early career professionals and retail specialists post-graduation.
• Strong eagerness to learn and a collaborative approach within corporate and retail settings.
• Proficient skills in Excel and openness to mastering additional software tools.
• Passion for a career focused on omnichannel operations or ecommerce, with a keen interest in luxury products and design aesthetics.
• A client-oriented mindset exhibiting proactive initiative and sound observational and listening capabilities.
• Developing problem-solving skills paired with effective oral and written communication abilities.
• Fluency in English is required; additional language skills such as French are advantageous.

Additional Information

Work location is at 598 Madison Avenue in New York City. The potential starting period spans from August 2026 through August 2027.

Equal Opportunity Employer Statement

CELINE fosters an inclusive workspace grounded in mutual respect and diversity where all employees feel valued and heard. The company actively prohibits discrimination on any legally protected grounds and embraces talents from diverse backgrounds.