Front Office Receptionist

About the Company

Ibis Melbourne Hotel & Apartments is a bustling establishment featuring 250 rooms including apartments, a lively restaurant, and three conference venues. Situated near Melbourne CBD and Queen Victoria Markets, it provides an energetic environment for staff and guests alike.

Role Overview and Responsibilities

• Proactively ensure every guest interaction—whether with internal team members or external visitors—is positive, professional, and aligned with Heartist values.
• Collaborate and support team members by building trust and empowering colleagues.
• Respect and engage with guests and staff across diverse cultures with transparency and sensitivity.
• Promote Accor's ALL loyalty program to guests who are not yet members.
• Manage guest check-ins and check-outs accurately, maintaining detailed guest account records.
• Handle reservations by taking bookings, providing information, and updating records efficiently.
• Respond promptly and effectively to guest inquiries.
• Address guest requests and resolve complaints constructively.
• Coordinate with other departments to assist guests and facilitate room changes when needed.

Qualifications and Skills

• Experience working as a hotel front office receptionist is preferred.
• Exhibit professional telephone etiquette and outstanding customer service abilities.
• Demonstrate strong communication, interpersonal, and time management skills.
• Approach work with a friendly, positive attitude and enjoy collaborating within a team environment.
• Prior experience with Opera software is advantageous but not required.

Additional Information and Benefits

• Access to ALL Heartist Employee Benefit Card offering discounts on accommodations and food & beverage across Accor worldwide.
• Opportunities for continual learning and development through the "Learn Your Way" Academy, including self-paced courses, virtual webinars, and face-to-face training.
• Engage in a workplace culture that values authenticity, creativity, and enjoyment at work.