Experienced AR Caller

About the Role

Savista is hiring an experienced Accounts Receivable caller to support US healthcare collections and claims follow-up. This position is focused on improving receivables performance, reducing aged balances, and coordinating with insurance payers to resolve outstanding medical claims for physicians and providers.

Key Responsibilities

• Contact US insurance companies to follow up on unpaid medical claims on behalf of physicians and providers.
• Work through aging buckets using the assigned prioritization plan.
• Examine claim updates and take the right corrective steps with payers to help secure payment.
• Track claims across statuses such as unbilled, in process, pending, paid, and denied.
• Move balances to patient responsibility when the situation requires it.
• Obtain Explanation of Benefits documents when a claim is shown as paid but supporting records are missing.
• Keep clear and complete notes of every action taken on an account.

Claims Review and Documentation

• Check prior notes, earlier actions, and relevant medical history before speaking with the payer.
• Confirm patient-provided insurance information and correct errors when found.
• Maintain accurate, complete, and reliable account documentation.
• Spot coding concerns, denial causes, and missing-information issues, then send them to the appropriate internal teams.

Aging Analysis and Escalation

• Investigate why payments are delayed or lower than expected.
• Record aging patterns and escalate repeated issues to the supervisor.
• Share insights that can help improve AR performance.

Compliance and Quality

• Follow HIPAA requirements and company confidentiality standards.
• Consistently meet daily, weekly, and monthly productivity and quality expectations.
• Escalate complex or difficult cases without delay.
• Stay current on payer rules, internal processes, and training guidance.

Additional Information

This is a work-from-office position in Chennai, India.

Interested candidates were asked to share their resume by email at [email protected] or via WhatsApp at 8448999197. The message was signed by Jency.

Experience and Skills Required

• At least 2 years of experience in US healthcare accounts receivable.
• Practical exposure to insurance calling and AR follow-up work.
• Strong analytical thinking and ability to identify root causes.
• Fast and accurate typing with good keyboard skills.
• Working knowledge of MS Excel and MS Office.
• Confident verbal communication skills.
• Careful documentation habits and strong attention to detail.
• Ability to work independently as well as collaborate with a team.
• Hands-on experience with Athena software is mandatory.