Customer Service Representative

About the Role

The Customer Service Representative position involves maintaining high standards of cleanliness and sanitation throughout designated areas, ensuring a safe and presentable environment.

Key Duties and Responsibilities

• Perform janitorial tasks as outlined in the daily work schedule.
• Operate motorized cleaning machinery effectively and safely.
• Regularly maintain and clean assigned areas to uphold cleanliness standards.
• Identify and report any incidents or unsafe conditions immediately to supervisors.
• Adhere strictly to company safety policies, procedures, and protocols.
• Collaborate with team members to complete assigned tasks efficiently.
• Handle repetitive tasks diligently and maintain a clean working environment.
• Communicate professionally with leads, supervisors, co-workers, managers, and customers.
• Provide coverage during staff shortages and assist shift leads with completing punch list duties.
• Use proper personal protective equipment at all times.
• Maintain a professional appearance and behavior consistent with company standards.
• Understand the importance of customer satisfaction and service quality.
• Be knowledgeable about reporting systems and environmental considerations.

Qualifications and Abilities

• No formal education requirement; however, 3 to 6 months of relevant training or experience is desirable, or an equivalent combination of education and experience.
• Possession of a valid driver’s license may be required.
• Completion of all company safety and task training certifications.
• Forklift certification may be necessary depending on duties.
• Bilingual skills are considered advantageous.
• Ability to comprehend instructions, procedures, manuals, and related documents.
• Proficient verbal and written communication skills.
• Familiarity with cleaning techniques, equipment maintenance, and safe chemical usage.

Physical Requirements and Work Conditions

• The role involves frequent sitting, talking, and listening.
• Employees must be capable of lifting and moving objects weighing up to 35 pounds.

Work Schedule and Compensation

• Available shifts include Sunday through Thursday 6:00am to 2:30pm, Sunday through Thursday 2:00pm to 10:30pm, Tuesday through Saturday 6:00am to 2:30pm, and Thursday through Monday 2:00pm to 10:30pm.
• Hourly wage ranges from $15.50 to $16.50.

Additional Information

SBM Management Services, LP is an equal opportunity employer welcoming diverse applicants regardless of race, sex, color, ancestry, religion, national origin, sexual orientation, citizenship, age, marital status, disability, gender identity, veteran status, or any other legally protected status.

Comprehensive benefits packages are offered; details may be referenced on SBM Management's careers page.