UN
Customer Care Executive
Altruist Customer Management India Private Limited
Bengaluru, Karnataka, India · À temps plein
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- Expérience
- N'importe lequel
- Salaire
- INR 17,000 – INR 20,000 / month
- Ouvertures
- 1
- Publié
- il y a 13 heures
- Mode de travail
- Au bureau
- Éducation
- Graduation
- Admissibilité
- Candidates must hold a graduation degree and possess fluency in English, Tamil, and Hindi. Willingness to engage in rotational shift work is required.
- CV
- Candidature requise
Votre lieu de travail
Description de l'emploi
Role Overview
The Customer Care Executive will provide comprehensive support to Airtel Black customers via inbound calls, addressing queries and delivering solutions promptly to promote an outstanding customer experience.
Key Responsibilities
- Respond to inbound customer calls and offer professional support.
- Effectively diagnose and resolve customer problems.
- Maintain detailed documentation of customer interactions and resolutions.
- Comply with quality and procedural standards consistently.
- Work collaboratively with internal teams to ensure smooth resolution of issues.
Required Qualifications and Skills
- Fluent communication skills in English, Tamil, and Hindi.
- Strong analytical and interpersonal capabilities.
- A service-oriented mindset with dedication to excellence.
- Willingness to work in rotational shift patterns.
- Minimum qualification: Graduation.
Additional Information
- Language proficiency required: English, Tamil, Hindi.
- Work schedule: Five days weekly with two rotational weekly offs.
- Compensation ranges from ₹17,000 to ₹20,000 monthly, including night shift and split shift allowances.
Compétences
Work styles they’re looking for
Résolution de problèmes
compétences interpersonnelles
Compétences en communication
Collaboration d'équipe
adaptabilité au travail posté