Associate / Senior Associate - Shipment Reconciliation

About Delhivery

Delhivery stands as India's largest fully integrated logistics services provider with a nationwide delivery network covering more than 18,400 pin codes. The company offers a comprehensive range of logistics solutions including express parcel transportation, PTL freight, TL freight, cross-border services, supply chain management, and technology-driven services. Since its inception, Delhivery has successfully completed over 1.7 billion shipments and collaborates with a diverse client base exceeding 28,000 customers ranging from large e-commerce firms to SMEs and other enterprises.

Our vision is to evolve into India's commerce operating system by combining world-class infrastructure, optimized logistics operations, advanced engineering, and technology capabilities. Founded in 2011 by Sahil Barua and co-founders, Delhivery has grown to a workforce of over 56,000 employees headquartered in Gurugram.

Role Overview

We are seeking an Associate or Senior Associate responsible for managing escalations related to shortage and damage claims and overseeing end-to-end shipment reconciliation processes. The role involves verifying claims accuracy, processing Credit Notes (CN) and Cost of Freight (COF) according to contract terms within set timelines, and maintaining excellent client relations through effective dispute resolution.

Key Responsibilities

• Conduct detailed reconciliation of shipments by verifying shipment status, proof of delivery remarks, and client-submitted documentations to process claims accurately.
• Perform precise data entry and manage claims information within Open and CN/COF tracking Google Sheets, ensuring comprehensive documentation for all reconciliations.
• Investigate discrepancies and resolve disputes between shipped and received products to maintain claim integrity.
• Ensure compliance of all claims settlement documentation with company policies and applicable regulations; support internal and external audits as required.
• Demonstrate proactive problem identification and resolution to prevent escalation of issues.

Candidate Profile and Skills

• Holds a Bachelor's degree in any discipline.
• Brings 3 to 4 years of practical experience in shipment reconciliation, logistics, supply chain management, or related fields.
• Proficient with Microsoft Office tools, especially Excel, to manage data and reporting tasks.
• Exhibits strong analytical capabilities with meticulous attention to detail.
• Possesses excellent communication skills, both verbal and written, to engage effectively with internal teams and external stakeholders.
• Demonstrates robust organizational and time management competencies to juggle multiple priorities and meet deadlines.