Adventure Park Supervisor

About the Role

The Adventure Park Supervisor will be based at the Banana Island Resort Doha By Anantara in Qatar, working under the umbrella of Minor Hotels, a global hotel owner and operator with over 530 properties worldwide. The role involves managing all aspects of daily adventure park operations to ensure a secure, efficient, and enjoyable experience for guests.

Responsibilities

• Oversee all daily activities within the adventure park, including rides, climbing walls, zip lines, obstacle courses, and surrounding guest areas.
• Lead and coordinate operational staff by managing schedules and providing support to deliver outstanding service and uphold safety standards.
• Perform daily safety checks on all equipment, attractions, and facilities.
• Provide safety briefings to guests and ensure compliance with park regulations.
• React swiftly and effectively to any incidents, emergencies, or guest inquiries.
• Manage crowd control, staffing allocation, and operational workflow during busy periods.
• Train new team members on operational protocols, safety procedures, and emergency responses.
• Keep detailed documentation including operational reports, incident records, and maintenance logs.
• Collaborate with maintenance teams to promptly resolve equipment problems and reduce downtime.
• Ensure that cleanliness and visual standards of the park are consistently maintained.
• Assist with ticketing operations, event facilitation, and overseeing group activities when needed.
• Support management goals by contributing to revenue growth, enhancing guest satisfaction, and optimizing daily operations.

Requirements

• Diploma or Bachelor's degree preferred in hospitality, recreation or sports management, or a related discipline.
• Between 2 and 4 years of supervisory experience in adventure parks, amusement parks, recreational facilities, or hospitality sectors.
• In-depth knowledge of safety guidelines and operational procedures relevant to adventure parks.
• Strong leadership and team management abilities.
• Excellent communication and customer service capabilities.
• Ability to maintain composure and make effective decisions during high-pressure situations.
• First Aid and CPR certification considered an advantage.
• Willingness to work flexible hours including weekends, holidays, and shift work.