Job description

Overview

BIA Group operates internationally in sales, rentals, and after-sales services of equipment for public works, mines, quarries, and transport industries, employing over 1500 people across Europe, Africa, and Asia. This role involves managing end-to-end machine down activities from request for quotation to delivery, ensuring smooth operational execution including alternate sourcing and optimized delivery routes. The function requires availability every day of the week, including after hours on a rotation basis.

Work Schedule

Rotational shift Week 1: 10:30 – 19:30
Rotational shift Week 2: 08:30 – 17:00
Standby and weekend coverage on a rotation basis
Public holidays standby from 13:00 – 19:00 (remote)
Saturday standby from 13:00 – 18:00 (remote)
Sunday standby from 13:00 – 17:00 (remote)
Standby duties are fully remote; employees may remain at home or other suitable location while available
Week with 08:30 – 17:00 shift excludes weekend standby coverage
Week with 10:30 – 19:30 shift includes weekend standby rotation

Key Responsibilities

Manage customer requests for quotations promptly within strict execution turnaround times
Receive quotes at any time and process formal quotations according to timelines
Source and obtain optimal multimodal logistics solutions for deliveries
Identify and provide alternative sourcing options if primary OEM parts are unavailable
Coordinate seamless communication flows among suppliers, service providers, internal teams, and customers to set clear expectations
Escalate deviations promptly to management for decision-making
Generate transport documentation timely to meet execution deadlines
Ensure supplier and service provider invoices are promptly processed
Maintain business coverage of at least 45 hours per week per roster

Qualifications and Experience

Diploma in Supply Chain, Logistics, Sales, or Purchasing
A minimum of 2 years’ experience in supply chain operations
Experience in parts supply chain operations is beneficial
Fluent in both written and spoken English and French

Benefits and Opportunities

Permanent contract
Competitive salary with attractive extra-legal benefits
Work in a medium-sized, international company that encourages autonomy and teamwork
Collaborate with experienced and dedicated team members in a growing family-owned company
Access extensive training programs for career development
Chance to take initiatives and expand responsibilities within the role

Additional Information

According to BIA's internal job classification, this position is titled Machine Down Support Officer.

Supply Chain Officer