State Administration Manager - Bihar

Overview

The State Administration Manager will be responsible for managing and overseeing all administrative activities across all branches within Bihar. This includes ensuring smooth functioning of branches, infrastructure preparedness, compliance adherence, vendor coordination, and cost-effective management. The incumbent will play a vital role in supporting business growth through operational efficiency, governance, and administrative excellence statewide.

Key Responsibilities

• Supervise administration across all branch locations within the state.
• Manage facility operations including preventive maintenance, asset control, and vendor performance monitoring.
• Lead branch expansion initiatives by overseeing site readiness, infrastructure development, and branch launch projects.
• Ensure full statutory, regulatory, and audit compliance throughout the state branches.
• Control state-level administrative budgets, payments to vendors, utility expenses and implement cost-saving measures.
• Direct and manage state administrative team including executives and contract staff to ensure high productivity and seamless operations.

Organizational Context

Aditya Birla Capital Limited (ABCL) is a Systematically Important Non-Deposit accepting NBFC registered with the RBI, recognized as one of India’s major private sector NBFCs. As of September 2025, ABCL operates pan-India with a lending portfolio of approximately Rs. 139,500 Crores and offers a broad spectrum of lending solutions catering to retail customers, HNIs, MSMEs, and corporates of various sizes. The company enjoys high credit ratings and numerous awards for business excellence.

Business Environment

Gold Loans form a significant part of the secured lending segment with high volume and rapid turnaround requirements. Due to the sensitive nature of this product, stringent operational governance, including risk, valuation, and purity verification, is essential to maintain customer trust and operational efficiency.

Challenges

• Coordinating administrative operations across widely distributed branches.
• Completing infrastructure projects on schedule and within budget.
• Maintaining compliance with statutes and regulations across diverse locations.
• Balancing efficient operations with cost control.
• Effectively managing multiple vendors and stakeholders to ensure quality service delivery.

Result Areas and Support Activities

• Ensure branch administration runs smoothly including housekeeping, security, utilities, and maintenance while promoting asset care and preventive maintenance across the network.
• Oversee new branch setups and infrastructure projects ensuring timely progress of civil, electrical, interior design, and branding work.
• Maintain full compliance through document upkeep, MIS reporting, audit resolutions, and asset lifecycle management.
• Handle vendor engagement, negotiate agreements, assess vendor performance, and liaise with internal teams such as Business, HR, Finance, Risk, and Procurement.
• Administer state budgets, process payments, track expenses, and identify potential cost efficiency opportunities.
• Lead and motivate contract and permanent staffing teams to enhance operational productivity and service quality.