Security Dispatcher

Overview

Join GardaWorld as a Security Dispatcher in Moncton, New Brunswick, where you will be a key figure coordinating communication among security teams, clients, and account managers to ensure seamless security operations. This role entails significant responsibilities and offers the chance to grow professionally within a supportive environment that values your development and work-life balance.

Key Benefits

• Competitive hourly wage of $23.
• Comprehensive health benefits package.
• A consistent 2-on / 2-off work rotation.
• Professional development opportunities through GardaWorld Campus.

Role Responsibilities

• Serve as the primary contact for incoming service requests.
• Manage and record calls, logging all requests accurately.
• Schedule and dispatch security personnel via phone communication.
• Maintain thorough documentation of all call details.
• Provide ongoing support to both guards and clients.
• Complete administrative tasks as required.
• Escalate issues or concerns to managers via email promptly.
• Perform additional duties assigned by supervisors, operations, or account management.

Candidate Requirements

• Must be a Canadian citizen or permanent resident.
• Possess a Canadian high school diploma or equivalent certification.
• Hold a clear criminal record alongside a valid security license.
• Demonstrate typing proficiency of at least 40 words per minute.
• Be fluently bilingual in French and English for speaking; advanced written English skills are mandatory.
• Flexibility to work various shifts, including nights, weekends, and holidays.
• Familiarity with the Microsoft 365 suite.
• Strong communication skills, particularly in effectively managing calls.

Additional Information

This position is centered in Moncton, New Brunswick, offering flexible scheduling aligned with the company's 2 days on and 2 days off cycle. GardaWorld emphasizes a diverse and inclusive workplace and encourages candidates from all backgrounds to apply.