Sales & Operations Manager - Arabic Speaking

Role Summary

Dr Scent SA is currently seeking a dynamic and proactive Sales & Operations Manager to lead a transformative restructuring in Riyadh, Saudi Arabia. This role demands a highly energetic and entrepreneurial leader focused on revitalizing the retail presence, challenging norms, and achieving scalable revenue expansion in the luxury fragrance market.

Key Responsibilities

• Develop and implement an annual sales plan aligned with corporate goals across retail, wholesale, and online channels.
• Set sales performance indicators, targets, and rewards schemes, and monitor metrics like sell-through rates, average transaction value, conversion rates, and store footfall.
• Identify opportunities for growth including new outlets, kiosks, distributors, and export markets.
• Manage daily retail activities ensuring compliance with standard operating procedures, operational consistency, and optimization of store productivity metrics such as sales per square meter and staffing ratios.
• Enhance customer experience through best-in-class service practices and conduct periodic audits and reviews of store performance.
• Oversee inventory management to maintain optimal stock levels, reduce aging inventory, support demand forecasting, and coordinate closely with procurement and warehouse teams to minimize shrinkage.
• Lead the sales team by rebuilding culture focused on performance, competitiveness, and target achievement, including coaching staff in advanced luxury sales methods.
• Collaborate with finance to analyze monthly store sales, margins, operational expenses, and control costs to maximize profitability while ensuring timely and accurate reporting for budget preparation.

Candidate Profile

• A hands-on 'Get Things Done' leader who actively works in stores and is not desk-bound.
• Resilient and adaptable with experience thriving during organizational changes or turnarounds.
• Analytical yet decisive, able to interpret retail dashboards and rapidly implement corrective actions on site.

Qualifications and Experience

• Bachelor’s degree in Business, Retail Management or related discipline; MBA preferred.
• Over 10 years of experience in retail, particularly in fragrance, cosmetics, or luxury sectors.
• Minimum 5 years in senior management roles overseeing multi-store operations.
• Deep knowledge of the GCC retail market and proven expertise scaling retail business operations.

Performance Metrics

• Revenue growth percentage
• Like-for-like sales comparison
• Gross margin percentage
• Sell-through rate
• Stock turnover ratio
• Conversion rate
• Shrinkage percentage
• EBITDA
• Customer Satisfaction Scores (CSAT)