Receptionist

About the Company

Join Accor, a global leader in hospitality committed to diversity, inclusion, and growth. At Accor, you can find a brand that matches your personality and develop your skills through various learning programs, with opportunities worldwide. Become part of a community that values purpose-driven work and making a difference through initiatives like Corporate Social Responsibility activities including Planet 21.

Job Overview

As a Receptionist at Rixos Premium Saadiyat Island Resort in Abu Dhabi, you will be the welcoming face to guests by managing check-ins, check-outs, and all front office operations with professionalism and care. You will ensure guest requests and complaints are handled promptly, maintain security protocols, oversee logbooks, and coordinate smoothly with various hotel departments to guarantee a flawless guest experience while upholding the highest hospitality standards.

Responsibilities

• Register and process guest check-ins efficiently.
• Conduct check-outs professionally and manage guest accounts.
• Update guest data accurately in hotel systems post check-in.
• Manage cashier duties, foreign exchange transactions, night audits, and settlements for departing guests.
• Handle walk-in and call-in reservations during relevant times.
• Provide courteous and timely service to all guest inquiries and requests.
• Resolve guest complaints by coordinating with concerned departments immediately.
• Issue guest room key cards and maintain security controls.
• Distribute guest messages, mail, and packages efficiently.
• Assist with operations at the Information Counter, Foreign Exchange, Night Audit, and Business Centre as needed.
• Have strong knowledge of hotel rates, packages, discounts, and how to apply them.
• Manage safe deposit boxes according to policies.
• Report unusual incidents promptly to management.
• Follow hotel accident prevention policies and ensure front office cleanliness and neatness.
• Greet guests warmly upon arrival and departure.
• Review and update logbooks, verify outstanding tasks, and prepare for daily arrivals with room assignments and special requests.
• Maintain continuous communication with guests to handle problems or complaints effectively.
• Check equipment functioning regularly.
• Maintain a professional, friendly, and well-groomed appearance at all times.
• Oversee daily front office operations and provide shift reports to supervisors.
• Be knowledgeable in fire and first aid procedures.
• Handle guest complaints and escalate to management when necessary.

Qualifications and Competencies

• Proactive with sound judgment to handle challenging situations.
• Conduct business professionally with integrity and transparency.
• Take accountability for mistakes and share insights to avoid recurrence.
• Maintain confidentiality of sensitive information.
• Demonstrate reliability and loyalty by honoring commitments and working well independently and within teams.
• Exhibit a positive, approachable demeanor and build relationships with colleagues and guests.
• Commit to quality service and understand financial impacts.
• Adhere to company policies and continuously seek improvement, never settling for mediocrity.

Additional Information

Rixos Premium Saadiyat Island is a luxury resort located on a pristine beach with stunning views of the Arabian Gulf, offering an exclusive family vacation experience. Join a passionate team dedicated to heartfelt hospitality in a vibrant and rewarding work environment.

Disclaimer

Applicants should verify the authenticity of the employer independently and avoid sharing personal or financial information. Report suspicious activities appropriately.