Reception and Call Center Supervisor

Overview

This position is for a Reception and Call Center Supervisor based in Dubai, UAE, within the corporate sector. The role involves supervising and leading a team while ensuring efficient customer service operations. The workweek consists of five days with weekends off, though some flexibility is required.

Responsibilities and Role Expectations

• Lead, train, and oversee frontline reception and call center staff.
• Maintain high standards of telephone etiquette and customer interaction.
• Coordinate daily tasks and ensure smooth operation of the team.

Requirements

• At least four years of experience in hospitality or similar customer service roles within the UAE.
• Strong leadership abilities with a capacity to train and supervise team members.
• Proficient in English, both spoken and written; additional foreign language skills are advantageous.
• Exceptional communication and interpersonal skills tailored to diverse personality types.
• Customer-focused with flexibility to adapt to various situations.
• Effective multitasking capabilities, prioritization, and time management skills.
• Excellent active listening and strong problem-solving skills.

Additional Information

Candidates with backgrounds in the hotel industry are highly preferred. Immediate availability for joining is required.