Enterprise Support Specialist

About Genesis and the Opportunity

At Genesis, we are forward-thinking, focusing on innovative solutions and a sustainable energy future for Aotearoa New Zealand. Each role contributes meaningfully, whether through innovation, strategic thinking, or daily excellence. Join us to help shape tomorrow through your work today.

Role Overview

We are seeking two Enterprise Support Specialists based in Auckland or Hamilton – one permanent position and one fixed-term for 12 months. This role provides a fantastic chance to enhance your commercial, operational, and customer service expertise while supporting some of the largest enterprise clients.

Key Responsibilities

• Create customized pricing and repricing proposals aimed at retaining and acquiring customers.
• Manage daily support for enterprise customers, including handling inquiries, account management, and portfolio updates across varied communication channels.
• Coordinate customer transfers and collaborate with internal teams to guarantee a smooth customer journey.
• Assist in invoicing and account management tasks, troubleshoot issues, and maintain billing integrity.
• Work closely with teams such as Sales, Pricing, Metering, Market, Switching, and Customer Management to foster collaboration and identify process improvements.

Candidate Profile

We are looking for individuals who excel in dynamic environments, prioritize excellent customer results, and embrace a proactive, solution-driven mindset.

Ideal Qualifications and Skills

• Background in customer service, account or billing administration, or contract management.
• High attention to detail and skillful multitasking while ensuring accuracy.
• Strong communication abilities and confidence engaging with diverse stakeholders.
• Collaborative spirit with eagerness to contribute to team goals.
• Resilience, adaptability, eagerness to learn, and a continuous improvement mindset.
• Proficiency with computers and comfort navigating multiple systems.

Benefits and Support

• Southern Cross health insurance along with life, trauma, and income protection coverage.
• Discounts on electricity and gas services plus an additional 20 Power Shout hours annually.
• KiwiSaver contributions matched up to 4% or 3% with GenSaver allowance.
• Flexible work and leave arrangements supporting work-life balance.
• Annual wellbeing budget, access to Best Doctors online for employees and families, and other wellness programs.
• Opportunities for career growth embedded within a supportive learning culture.

Work Culture and Inclusion

Genesis prides itself on a strong, inclusive culture prioritizing safety and wellbeing where employees can be authentic. We are committed to diversity, equity, and inclusion as foundational to innovation and workplace strength.

Application Process

We strive to maintain a recruitment process that is equitable and accessible to all. Candidates requiring accommodations during hiring are encouraged to reach out for support.