Driver's License Hearing Officer

About the Role

The Iowa Department of Transportation (DOT) seeks a Driver's License Hearing Officer dedicated to upholding the standards and integrity of Iowa's driver licensing. This role involves providing specialized guidance relating to complex driver license and identification matters while supporting a mission focused on enhancing transportation services for Iowans.

Key Responsibilities

• Serve as a subject matter expert and resource for over 600 Customer Services Bureau staff and county collaborators, addressing advanced driver's license complexities.
• Conduct hearings regarding incapable drivers, discretionary reviews, informal appeals, and license recalls, resolving escalated customer service issues effectively.
• Interpret and communicate Iowa legal codes and administrative regulations to various stakeholders including legal professionals and law enforcement authorities to ensure compliance in licensing processes.
• Lead research and problem-solving efforts on intricate customer cases, enabling frontline teams to maintain high service standards and efficient workflows.
• Respond to court subpoenas by providing necessary documentation and legal explanations representing the Department of Transportation.
• Assist leadership with special projects and provide backup support across multiple customer service roles, demonstrating adaptability and team collaboration.

Working Conditions & Schedule

This is a remote position with a shift schedule from 8:00 AM to 4:30 PM, Monday through Friday, with occasional travel requirements and flexible hours.

Qualifications

• Five years of full-time experience in public administration including public management, oversight, strategic planning, or auditing; OR
• Combination of one year of full-time public administration experience plus four years of education and/or equivalent experience where 30 semester credit hours equal one year; OR
• Graduation from an accredited law school; OR
• Current continuous experience in Iowa's state executive branch equivalent to four years as a Driver & Identification Service Center Consultant or Administrative Assistant 2.

After hiring, candidates may be required to acquire a valid driver's license as determined by the appointing authority.

Additional Information

• This position is covered under the REAL ID Act of 2005 and requires successful completion of a background check per federal regulations.
• Reasonable accommodations during selection processes are available upon request to support equal employment opportunity.
• The State of Iowa adheres to E-Verify to confirm employment authorization and complies with federal Right to Work laws.

Employee Benefits

• Competitive salary and benefits including health, dental, flexible spending accounts, and life insurance starting after the first 30 days of employment.
• Immediate accrual of paid time off, including vacation, sick leave, and nine holidays annually.
• Participation in the Iowa Public Employee Retirement System (IPERS) with employer contributions.
• Optional 401A retirement plan with additional employer contributions.
• Access to various employee discount programs involving vision care, cellular services, fitness, recreation, travel, counseling, and legal or financial assistance.
• Opportunities for professional growth and development.

Applicants interested in contributing to Iowa’s transportation mission and benefiting from a comprehensive state employee package are encouraged to apply.