Customer Support Executive - Voice Process
Noida, Uttar Pradesh, India (Hybrid) · Jornada completa
Sé el primero en postularte
- Experiencia
- 4–10 yrs
- Salario
- INR 550,000 – INR 1,000,000 / year
- Vacantes
- 1
- Al corriente
- hace 1 hora
- Modo de trabajo
- Híbrido
- Educación
- Cualquier graduado
- Elegibilidad
- Candidates with any bachelor's degree in Arts, Commerce, Science, Fine Arts, Homeopathic Medicine, Journalism, Literature, or Music specializations are eligible to apply.
- Reanudar
- Se requiere solicitud
Dónde trabajarás
Descripción del trabajo
About the Company
Anisha Global Services operates worldwide as a major provider of customer experience management and business process outsourcing (BPO) solutions. The company supports numerous well-known brands by managing customer service, technical support, sales activities, digital engagement, and back-office tasks through contact centers and digital platforms in multiple countries. Its workforce numbers in the hundreds of thousands, communicating with customers via phone, chat, email, and social media, aiming to enhance client satisfaction and operational efficiency. Sectors served include technology, e-commerce, banking, healthcare, travel, gaming, and telecommunications. Recently, it has advanced its offerings by integrating AI-driven customer experiences, analytics, and automation to improve customer communication.
Job Summary
The position involves working as a voice process executive in the Noida Sector 144 location. This role is offered on a hybrid work mode.
Responsibilities
- Handle inbound and outbound voice communications professionally within the assigned shift.
- Provide excellent customer interactions to maintain high satisfaction levels.
- Adhere to company guidelines for voice process operations.
- Collaborate effectively with team members and management to meet operational goals.
Requirements
- Applicants must be non-technical graduates with hard copies of their mark sheets ready.
- Experience range: 4 to 10 years in a relevant voice or customer service role.
- Proficient communication skills in English, suitable for international voice processes.
Work Details
- Location: Noida Sector 144.
- Working days: Monday through Friday with Saturday and Sunday off.
- Shift timing: 5:30 PM to 2:30 AM.
- Work mode: Hybrid.
Compensation and Benefits
- Competitive salary package with a maximum CTC of 1,000,000 INR per annum.
- Provided transportation with free pickup and drop facility.
- Medical and life insurance coverage for employee welfare.
- Supportive work environment offering job stability and growth prospects.