Concierge Agent

Position Overview

The Concierge Agent role at St. Regis Hotels & Resorts, located at Ummahat Island 1, Red Sea, Saudi Arabia, involves managing guest service requests and ensuring satisfaction through excellent communication and coordination with various hotel departments. This is a full-time, non-management position fulfilling front-of-house responsibilities in a luxury hospitality setting.

Key Responsibilities

• Coordinate special guest requests such as transportation, reservations, and dry cleaning by making appropriate arrangements or identifying service providers.
• Attend to special needs of guests and verify follow-up to guarantee their satisfaction.
• Provide guests with comprehensive information about the hotel’s amenities, local area attractions, events, and activities.
• Respond promptly to and process all guest communications including calls, messages, questions, and concerns.
• Collaborate with hotel departments (Bellperson, Housekeeping, etc.) to resolve guest issues and service requests efficiently.
• Maintain shift logs and document relevant information in daily memo books.
• Oversee club lounge ensuring seating availability, service quality, safety, and guest well-being.
• Report any accidents, injuries, or unsafe conditions to management and complete required safety training and certifications.
• Adhere to company policy, maintain professional appearance and confidentiality, and protect hotel assets.
• Welcome guests warmly, anticipate their service needs, assist guests with disabilities, and express genuine appreciation upon departure.
• Use clear, professional verbal and written communication and practice proper telephone etiquette.
• Foster positive work relationships and support team goals by responding attentively to coworkers’ concerns.
• Comply with quality assurance standards and expectations.
• Physically able to stand, sit, or walk for extended periods, and handle light lifting of up to 10 pounds independently.
• Perform additional reasonable duties as directed by supervisors.

Qualifications

• Completion of high school diploma or equivalent (G.E.D.).
• No prior work experience or supervisory experience required.
• No special license or certification necessary.

Additional Information

• Job Number: 26098910
• Job Category: Rooms & Guest Services Operations
• Schedule: Full Time
• Location: Ummahat Island 1, Red Sea, Saudi Arabia
• Position Type: Non-Management

Equal Opportunity

The company emphasizes diversity and inclusion, ensuring an environment that values cultural variety and prohibits discrimination based on disability, veteran status, or any other protected characteristic.

About St. Regis Hotels & Resorts

St. Regis is dedicated to creating exceptional luxury experiences worldwide, blending classic sophistication with modern service excellence including signature Butler Service. As part of Marriott International’s portfolio, it offers career opportunities to those aiming to deliver top-tier hospitality service.