Client Solutions Manager – Quick Service Restaurants

Role Overview

We are looking for a Client Solutions Manager to join our team supporting the Quick Service Restaurants (QSR) sector. This position involves close collaboration with sales teams, advertisers, and various cross-functional partners to implement strategic media solutions that foster growth on the platform. The role demands expertise either from the QSR industry or digital media advertising, with a sharp ability to convert business objectives into scalable advertising programs.

Key Duties

• Build and nurture partnerships with QSR advertisers, agencies, and essential stakeholders.
• Serve as a strategic advisor to clients by thoroughly understanding their goals and suggesting impactful TikTok advertising strategies.
• Craft account plans coordinated with seasonal priorities, new menu initiatives, promotional campaigns, and goals for comprehensive growth.
• Ensure campaign success through detailed planning, hands-on support, performance monitoring, and optimization advice.
• Collaborate with Sales, Creative, Product, Measurement, and Operations teams to provide exemplary client service.
• Offer data-backed insights and post-campaign evaluations to enhance results and encourage deeper client engagement.
• Train clients on platform best practices, audience targeting, creative effectiveness, and measurement approaches.
• Discover opportunities to expand growth in both branding initiatives and performance-driven objectives.
• Maintain up-to-date expertise on the QSR sector, consumer habits, market trends, and competitor activities.
• Effectively communicate with stakeholders in both Arabic and English across the region.

Candidate Profile and Requirements

• Bachelor's degree or equivalent hands-on experience.
• Minimum 5 years of experience in client solutions, account management, digital marketing, advertising, or relevant QSR commercial roles.
• Fluent in English and Arabic communication, both spoken and written.
• Proven background in managing client relationships and collaborating with cross-functional teams.
• Strong analytical capabilities for interpreting campaign data and providing actionable recommendations.
• Ability to juggle multiple assignments effectively in a dynamic environment.
• Excellent communication, presentation skills, and stakeholder engagement abilities.

Preferred Expertise

• Experience with Quick Service Restaurants, food delivery platforms, restaurant chains, or franchise operations.
• Background in media performance marketing or conversion-focused digital advertising.
• Understanding of auction-based media buying, campaign tuning, attribution, and performance measurement.
• Experience handling enterprise-level or strategic accounts.
• Proficiency in linking marketing outcomes to business metrics such as order volume, customer traffic, app downloads, or sales.
• A consultative mindset capable of influencing both internal teams and external clients.

Company Overview

TikTok is a leading platform for short-form mobile videos, dedicated to inspiring creativity and bringing joy globally. With headquarters in Los Angeles and Singapore and offices worldwide including Dubai, TikTok fosters a culture of innovation and inclusion.

Why Join TikTok

The company emphasizes creativity at its core, supporting a diverse and collaborative team. It promotes continuous learning and adaptation through a culture of humility, curiosity, and resilience, aiming to make a significant impact in the fast-paced world of technology and digital media.

Diversity and Inclusion

TikTok is deeply committed to cultivating a workplace that respects and celebrates diverse skills, experiences, and perspectives, reflecting the global communities it serves.