Care Management Assistant

About AdventHealth

AdventHealth offers an inclusive work environment emphasizing holistic care for body, mind, and spirit. The organization prioritizes professional growth and spiritual development while fostering a community committed to the healing ministry. As a team member, you are valued for your individuality and contributions toward a collective purpose.

Job Duties

The Care Management Assistant supports excellent customer service by interacting closely with patients, physicians, care managers, and healthcare teams. Responsibilities include collaborating with RN or social work care managers to coordinate patient care, arranging patient transportation and follow-up appointments, obtaining insurance authorizations for post-acute services, and ensuring the delivery and documentation of federally and state-mandated regulatory letters to patients or representatives. Additional tasks will be assigned as needed.

Skills and Knowledge

• Proficiency with Microsoft Office applications such as Word, Outlook, PowerPoint, and Excel at an intermediate to advanced level.
• Strong interpersonal and communication abilities.
• Familiarity with medical terminology is advantageous.
• Competency in public relations, clerical tasks, and computer operations.

Education and Experience

• High school diploma or equivalent is required.
• Preferred experience includes at least one year in office settings, ideally within medical environments, along with prior data entry experience.

Compensation and Benefits

• Hourly pay range from $17.11 to $27.38.
• Eligible for medical, dental, vision, life, and disability insurance from the first day of employment.
• Paid time off starting immediately.
• Access to a 403-B retirement plan.
• Four weeks of fully paid parental leave.
• Career advancement opportunities and holistic well-being resources including mental health support and pet benefits.

Work Schedule and Location

This is a full-time position working onsite based in Celebration, Florida. The shift schedule follows day and weekend hours in accordance with U.S. time zones.

Additional Information

• This role is subject to Florida Level 2 background screening including fingerprinting.
• Physical requirements for the position are detailed on AdventHealth’s physical requirements documentation.
• AdventHealth is an equal opportunity employer adhering to all applicable anti-discrimination laws and ordinances.