Assistant Manager - Telesales

About Policybazaar

Policybazaar is India's leading insurance intermediary dedicated to making insurance straightforward and accessible for all Indians. Since 2008, it has revolutionized the insurance industry by delivering transparent, effective, and impartial solutions tailored to more than 80.5 million registered users.

Position Summary

The role of Assistant Manager - Telesales involves spearheading sales operations with a focus on driving performance, client engagement, and operational efficiency. This position requires leadership abilities to manage a team, optimize sales outcomes for health, motor, and life insurance products, and maintain exceptional service standards in a dynamic work setting.

Key Duties

• Efficiently oversee operations ensuring timely achievement of Service Level Agreements while sustaining high employee and customer satisfaction.
• Lead B2C sales efforts for health, motor, and life insurance products.
• Build and maintain robust relationships with clients to solidify partnerships.
• Allocate resources strategically, define goals, and implement strategies for enhancing sales performance.
• Track and manage team schedules, attendance, and output.
• Organize regular client meetings to align expectations and communicate progress.
• Address and resolve audit-related concerns promptly.
• Identify areas for process enhancements and lead improvement initiatives.
• Provide coaching and mentorship to team leaders to enhance team management skills.
• Respond effectively to internal customer inquiries.
• Serve as the primary contact for any business-specific questions or challenges.
• Take responsibility for special projects as required by business priorities.

Information Security Management System (ISMS) Responsibilities

• Execute tasks as directed by Function Heads and support authorized users.
• Offer technical advice to Function Heads to ensure information systems meet business goals.
• Safeguard the confidentiality and integrity of organizational information.
• Assume accountability for managing and protecting information assets.
• Perform delegated duties from Function Heads within the ISMS framework.

Desired Qualifications and Experience

• Experience in team management including conducting meetings, reviewing performance, and meeting targets.
• Background in hiring, coaching, and mentoring employees for career development.
• Proven success in telesales, particularly within health, motor, or life insurance sectors.
• Competency in monitoring performance, coaching employees, and aligning efforts with business objectives.
• Problem-solving skills with capabilities to resolve performance issues effectively.
• Strong leadership and communication skills, including effective verbal and written interactions.
• Ability to work efficiently under sales targets and pressure.
• Experience in external and management reporting.
• A results-oriented approach and commitment to team development.

Benefits

• Attractive incentive plans aligned with performance.
• Opportunities for continuous growth and career advancement.
• Group Medical Coverage (GMC) and Group Personal Accident Insurance.
• Gratuity benefits and wellness initiatives.
• Participation in corporate social responsibility programs.
• Continuous talent development programs and childcare facilities.
• Flexible benefits providing tax saving options.

Equal Employment Opportunity

The company is committed to fostering an inclusive workplace where equal employment opportunities are provided irrespective of race, ethnicity, gender, age, religion, disability, or other protected factors.

Contact Information

Interested candidates may directly reach out via phone or email to inquire further regarding this opportunity.