Warehouse Coordinator

Role overview

This Warehouse Coordinator position with Rhenus Logistics is based in Christchurch, Canterbury, New Zealand and is a full-time on-site role. The role focuses on coordinating warehouse customers, handling order flow, supporting inventory accuracy, managing documentation, and keeping communication smooth across warehouse, operations, and transport teams.

Customer account management

• Act as the main point of contact for assigned warehouse clients.
• Reply quickly to questions about stock, delivery progress, receipting, and order status.
• Share updates on inbound receipts, dispatches, and available inventory.
• Manage client expectations and escalate operational issues when needed.

Order and inventory coordination

• Enter and manage inbound and outbound warehouse orders in the WMS.
• Work with warehouse staff to coordinate picking, packing, and dispatch.
• Track stock levels and inform customers if discrepancies are found.
• Arrange transport bookings for outgoing deliveries.

Documentation and compliance

• Handle delivery orders and warehouse paperwork accurately.
• Maintain records for bonded cargo and MPI transitional cargo in line with TFO responsibilities.
• Support adherence to NZ Customs and MPI warehouse requirements.
• Make sure warehouse staff receive the correct handling instructions.

Billing and reporting

• Check that storage, handling, and value-added services are billed correctly.
• Assist with preparing invoices and resolving billing-related queries.
• Send customers regular stock and activity reports.

Service improvement and communication

• Look for ways to improve service quality and workflow.
• Help onboard new warehouse customers.
• Keep communication aligned between warehouse, operations, and transport teams.
• Join customer review meetings when required.

Experience and skills needed

• At least 2 years of experience in warehousing and/or forwarding operations.
• At least 2 years of customer service experience.
• Hands-on experience with Warehouse Management Systems (WMS).
• Strong written and verbal communication skills.
• Good organisational ability and strong attention to detail.
• Ability to manage several customer accounts at once.
• Intermediate skills in Microsoft applications such as Excel.

Preferred background

• Knowledge of NZ Customs and MPI warehouse processes is an advantage.
• Experience organising transport bookings would be useful.
• Previous exposure to bonded facilities or transitional cargo handling is desirable.

Benefits

• Ongoing training and professional development opportunities.
• Supportive team environment.
• Simple organisational structure with direct access to decision-makers.
• Space to contribute ideas and drive improvement.
• Team events such as outings, holiday celebrations, and networking activities.
• Fast decision-making processes that support efficiency.