Visual Merchandiser

Role Overview

The Visual Merchandiser plays a vital role in shaping an inspiring, cohesive customer journey by applying visual and commercial excellence standards effectively. This position involves implementing visual, styling, and commercial guidelines to elevate the store's presentation, while keeping abreast of current trends and competitors. The role also includes coaching and enhancing the skills of the store team to ensure an exceptional shopping experience.

Daily Responsibilities

• Support the total OMNI customer experience by maintaining visual and commercial displays following company standards, both directly and indirectly.
• Serve as a positive representative of the brand during customer engagement.
• Plan and prioritize workload aligned with store activation plans and adapt as needed in cooperation with management and area visual managers.
• Implement and uphold global campaigns and promotional sales on schedule according to brand standards.
• Maintain garment quality and stock levels, providing feedback on inventory allocation.
• Track and analyze sales KPIs to identify opportunities for visual and commercial improvements collaboratively with store management.
• Develop actionable strategies to boost customer satisfaction, sales goals, and budget targets in coordination with management teams.
• Adhere to operational procedures, legal requirements, and communication protocols across all store functions.
• Stay informed about the latest fashion trends, competitor activities, and industry influencers to anticipate customer preferences and enhance store presentation.
• Educate and inspire store teams with updates on seasonal changes, trends, and visual/commercial information including pricing strategies.
• Coach team members in visual and commercial skills, ensuring consistent adherence to company guidelines.
• Lead daily procedures and develop best practices to uphold visual and commercial standards while promoting excellent customer service.
• Organize onboarding and continuous upskilling trainings for team development aligned with regional and sales market objectives.
• Assist with store projects and expansion requirements in conjunction with sales market and area teams.
• Execute visual and commercial styling based on calendars, store plans, and fashion trends, ensuring inspiring and trend-forward presentations.
• Manage stockroom sample selection, including garments, accessories, and shoes, to curate compelling trend stories.
• Ensure windows and styling displays meet brand guidelines, creating visually engaging customer experiences.
• Maintain effective customer flow through commercial layout and fixture placement.
• Oversee accurate pricing displays throughout the store following global and market-specific strategies.
• Collaborate with Facilities Management to ensure optimal lighting aimed at highlighting products and displays.
• Care for fixtures and interior materials responsibly with sustainability considerations.
• Work with Area Visual Managers to maintain and update store navigation and layout per current guidelines.
• Manage adequate stocks of sale and promotional materials according to local practices.
• Keep sales floors and back areas organized, clean, and safe following security protocols.

Candidate Profile

• Curiosity and creativity are essential, with a proactive and solution-oriented mindset.
• Strong communication skills to collaborate effectively across teams and achieve results.
• An active interest in fashion and demonstrated leadership capabilities.
• Experience enhancing product presentation and commercial execution in fast-paced retail environments.
• Solid knowledge of visual, commercial, and operational best practices and tools.
• Ability to interpret sales data and act upon sales trends and weekly reports.

Workplace Culture & Benefits

• A commitment to diversity, equity, and inclusion embracing all backgrounds and perspectives.
• Guided by longstanding company values promoting fairness and respect.
• Access to colleague resource and networking groups for community support.
• An inclusive environment encouraging authentic self-expression at work.
• Opportunities for global career development without limits.
• Comprehensive health and wellness programs including insurance, family support, retirement plans, and paid leave.
• Employee discounts across all company brands to enjoy personal style expression.

Additional Details

• Compensation is hourly with a competitive base range based on qualifications.
• This role is non-exempt and subject to company policies and procedures.
• The employer provides reasonable accommodations for applicants with disabilities.
• Benefits include 25% staff discount, medical and dental coverage, employee assistance programs, paid time off, commuter benefits, and voluntary options for additional coverage.
• The company prioritizes a bias-free recruitment process and does not require cover letters to ensure fairness.

About the Company

The employer is a well-established fashion brand known for delivering quality and trendy apparel, combining style with affordability and sustainability. The brand offers a variety of product lines and designer collaborations, committed to making fashion accessible on a global scale.