Shift Supervisor - Store #17995, Bayfield - Barrie

Role Overview

As a Shift Supervisor at Starbucks in Barrie, Ontario, you will support the store manager in running store operations during your shifts. As a leader within the team, you will assign roles and tasks to partners to ensure customers experience Starbucks' renowned service through timely product delivery, high-quality beverages and merchandise, and maintaining a clean, welcoming store atmosphere. You'll embody Starbucks’ core values while contributing to a workplace known for its great culture and passionate workforce.

Key Responsibilities

• Uphold integrity, knowledge, and ethics that reflect Starbucks’ culture and principles.
• Maintain composure during busy or exceptional periods to keep operations smooth and serve as a positive role model.
• Proactively observe the store environment and anticipate customer and operational needs.
• Communicate effectively with the store manager to adapt and create the inviting "Third Place" ambiance each shift.
• Support new partner onboarding through encouragement and constructive coaching.
• Provide performance feedback to the store manager regarding partners during shifts.
• Contribute to a supportive team atmosphere by identifying and communicating changes in team morale or performance.
• Deliver clear, timely, and respectful coaching to enhance operational performance and partner growth.
• Ensure legendary customer service by prioritizing customer satisfaction and engagement.
• Identify and respond to customer needs promptly and effectively.
• Foster positive relationships with team members by understanding and addressing their motivations and concerns.
• Manage all operational aspects of the store during your shift, including opening and closing responsibilities.
• Adhere strictly to Starbucks' safety, security, cash handling, and operational policies to protect partner welfare.
• Ensure cash management procedures are followed accurately by the shift team.
• Monitor barista performance during shifts to maintain service excellence.
• Maintain consistent attendance and punctuality.
• Prepare and serve beverages, whole bean, and food products meeting recipe and presentation standards consistently.
• Comply with health, safety, and sanitation regulations for all products.
• Recognize and celebrate individual and team achievements using corporate tools and creative methods collaboratively with the store manager.
• Utilize operational tools effectively to achieve high performance standards during shifts.

Experience and Skills

• Previous customer service experience in retail or restaurant settings is required.
• Capability to supervise and direct others efficiently.
• Quick learner with the ability to adapt.
• Strong verbal communication skills.
• Understanding of retail operations.
• Excellent interpersonal abilities.
• Teamwork-oriented mindset.

Equal Opportunity Statement

Starbucks is an equal opportunity employer valuing diversity and inclusion, actively encouraging applicants from diverse backgrounds including people of color, women, LGBTQIA+, veterans, and persons with disabilities. Qualified candidates with criminal histories are also considered in compliance with applicable laws. The company provides reasonable accommodations for applicants with disabilities upon request.