Senior Sales Associate

About Coach

Established in New York in 1941, Coach is a global leader in fashion, inspired by the creative vision of Stuart Vevers. Part of the Tapestry portfolio, a collective of diverse brands, Coach is committed to crafting high-quality products that empower individuality. Tapestry emphasizes diversity, equity, and inclusion, fostering an environment where employees and customers alike can thrive.

Primary Role

The Senior Sales Associate plays a vital role in driving store sales, improving productivity, and delivering exceptional service through expert application of Coach's selling and service methodologies. This role requires meeting individual sales targets, surpassing customer service expectations, and representing the Coach brand with professionalism and enthusiasm.

Key Responsibilities

• Comprehend the impact of personal productivity on overall store performance
• Exemplify the role of a brand ambassador
• Adopt and demonstrate sales techniques from company training, including omnichannel and virtual selling
• Maintain high energy levels on the sales floor
• Consistently reach sales targets
• Handle simultaneous customer interactions efficiently
• Proactively anticipate and fulfill customers' needs
• Deliver service in line with Coach Experience standards
• Act as a collaborative team member, encouraging colleagues to meet and exceed goals
• Help build an inclusive team culture that values individuality and open expression
• Promote company initiatives, uphold management decisions, and drive excellent customer service
• Maintain professional ethics at all times

Candidate Requirements

• Preferred prior management experience in luxury retail customer service; education and experience combinations will also be considered
• Up-to-date knowledge of fashion trends and competitive market landscape
• Competency with point of sale systems, basic computing (iPad/laptop, mobile POS), walkie-talkie communication, and interpreting price/release documentation
• Strong oral and written communication skills for customers and teams, plus ability to navigate sales floor and perform moderate physical tasks such as stockroom lifting and climbing
• Flexibility to work varied schedules including weekends and public holidays
• Keen interest in live stream shopping, product demonstrations, and social selling video content creation
• Familiarity with social media platforms and trend awareness
• Engage customers actively in brand marketing and loyalty programs through client data acquisition
• Ability to perform in dynamic, fast-paced retail environment
• Proficient English language skills for EU markets

Work Schedule

The role requires availability for flexible shifts to align with business demand, including evenings, weekends, peak seasons, and holidays.

Company Offerings

• Inclusive, innovative, and enjoyable workplace atmosphere
• Opportunities for internal career growth and advancement
• One paid volunteering day annually with options for global volunteer projects
• Ongoing training and development via the Ambassador Programme
• Frequent social events to foster team connection
• Equity, inclusion, and diversity programs including employee resource groups and inclusion councils
• Attractive employee discounts
• Engaging incentive programs to reward performance

Core Competencies

The role values traits such as courage, creativity, customer focus, adaptability to ambiguity, results-driven attitude, interpersonal skills, and rapid learning capability. Managers additionally demonstrate strategic foresight, talent development skills, and effective team-building abilities.

Equal Opportunity Statement

Tapestry is committed to fair employment practices, ensuring all decisions are based solely on qualifications relevant to the role, free from discrimination on any legally protected grounds.

Compensation

The base salary range for this position is €29,640 to €32,000 annually, aligned with EU transparency regulations. Part-time salaries will be adjusted in proportion to contracted hours, with actual pay reflecting objective, job-related factors.